Command Center Analyst

Summary Description

Under the general supervision of the on-duty Watch Commander (WC), the Watch Officer (WO) performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and emergencies. Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities

Essential Duties/Responsibilities

• Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.
• Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).
• Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.

• Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.
• Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.
• Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.
• Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability

• Support daily operations of the Protective Services Unit (PSU).
• Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.
• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
• Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.
• Support daily operations of the Protective Services Unit (PSU).

• Other duties and responsibilities as assigned

Education Requirements

A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.

Work Experience

• Must have one (1) + years experience in a related field preferred
• Significant exposure to risk analysis and incident management

Skills

• Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment
• Excellent interpersonal skills and verbal/written skills
• Excellent analytical skills
• Ability to analyze business intelligence to determine the potential impact on client operations
• Ability to take initiative and multi-task under pressure

• Computer proficiency, including MS Office Suite
• Effective time management skills
• Effective problem-solving skills
• Critical thinking skills
• Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.

• The ability to speak, read and write the English language at the native level is essential
• Excellent attention to detail and ability to organize and prioritize work with little supervision
• Intelligence Gathering, Analysis, and dissemination of information experience preferred
• Computer proficiency including MS Office Suite.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.