Support Desk Specialist L2

Job Title: IT Support Technician

Location: Greensboro, NC (onsite)

Job Summary:

We are seeking a skilled and customer-focused IT Support Technician to join our team in Greensboro, NC. This role is responsible for providing technical assistance and support for hardware, software, and peripheral issues. The ideal candidate will have strong troubleshooting skills, a proactive attitude, and a passion for delivering excellent user support.

Key Responsibilities:

• Provide technical support for desktops, laptops, and other computer equipment.
• Install, configure, and troubleshoot hardware, software, and peripheral devices.
• Respond promptly to helpdesk calls and emails.
• Diagnose and repair hardware components including motherboards, hard drives, RAM, and power supplies.
• Configure and deploy new computer systems in line with company standards.
• Monitor system performance and resolve technical issues.
• Communicate effectively with users to understand and address their technical needs.
• Train users on basic computer operations and software usage.
• Maintain accurate inventory of hardware, software licenses, and peripherals.
• Stay current with industry trends and emerging technologies.

Required Skills and Competencies:

• Strong verbal and written communication skills.
• Advanced knowledge of computer hardware, software, and networking.
• Proficiency in diagnosing and resolving technical problems.
• Ability to manage multiple tasks and prioritize effectively.
• Capable of working independently and collaboratively.
• Familiarity with IT support best practices and safety protocols.
• Excellent customer service and problem-solving abilities.
• Proficiency in Microsoft Office Suite and Outlook.

•Preferred Technical Skills:

• Windows Client Operating Systems (Windows 9–11)
• ServiceNow
• CompTIA A+ Certification
• TCP/IP Networking
• Microsoft SCCM
• Microsoft PowerShell
• Microsoft Intune
• VMware
• Active Directory

Highly Recommended Experience:

• MSCA Certification
• Cisco Networking
• DHCP Configuration
• Windows Server Administration