Level 1 Laptop and Desktop Support Technician

We are growing!!

LTIMindtree’ s Cloud & Infrastructure team is looking for dynamic and enthusiastic candidates for a Mobile Support position at Pascagoula, MS location.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more information, please visit www.ltimindtree.com.

Job Description:

Laptop and Desktop Support Technician

We are seeking a skilled and dedicated Laptop and Desktop Support Technician to join our team to provide support at our client’s location

You Will:

• Be responsible for providing technical support and maintenance for laptops and desktops used in the lab with a secondary focus on managing mobile devices using Microsoft Intune Key Responsibilities Technical Support

• Provide timely and effective technical support for laptops and desktops including troubleshooting hardware software and operating system Windows 10 Windows11 issues

• Perform regular maintenance tasks such as software updates hardware upgrades and system backups to ensure the smooth operation of lab equipment

• Install and configure new laptops and desktops ensuring they meet the specific requirements of the refinery lab

• Assist lab personnel with technical issues providing guidance and training as needed

• Manage mobile devices using Microsoft Intune; including configuration deployment and monitoring of mobile device policies

• Maintain accurate records of support requests resolutions and equipment inventory

• Implement and monitor security measures to protect sensitive data and ensure compliance with company policies

• Work closely with other IT staff and lab personnel to identify and address technical needs and improvements

• Work primarily in a refinery lab setting with occasional visits to other areas of the refinery as needed.

Skills You Will Bring:

• Understanding of Windows Operating Systems

• Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration.

• Ability to learn quickly and adapt quickly to changing priorities.

• Strong intellectual curiosity and affinity to technology.

• Exhibits attention to detail in day-to-day activities along with Problem solving abilities.

• Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership.