Customer Service Representative – Healthcare - Now Hiring
| Verified Pay | $15.61 per hour |
|---|---|
| Hours | Full-time |
| Location | Riverview, Florida |
Compare Pay
Verified Pay$13.52
$15.61
$25.56
About this job
General information
Description & Requirements
Customer Service Representative – Healthcare
Location: On-site in Riverview or Tampa, FL
Hourly Base Pay: $15.61 plus $1000+ in potential bonuses!
Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.
Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.
Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You’ll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.
Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.
Pay and Benefits
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
Competitive Compensation:
Base rate $15.61/hr + 10% shift differential for evening shifts
$1000+ in bonus opportunities, including training completion, referrals and more*
Tuition Reimbursement - Invest in your ongoing education and development
Work/Life Balance Support: Flexible scheduling options!
Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
Future Planning: 401k with company match
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
Professional Development Opportunities: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calling, sales, or collection calls!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Refer calls as required to CSR Lead
- Maintain up-to-date knowledge of client regulations and policies
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
- Must participate and certify in internal CCO training to begin this role.
- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
- May be required to work overtime and scheduled holidays.
- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
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