Croatian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Croatian Speaking Tier 1 Support Agent. In this vital role, you will be the first point of contact for our Croatian-speaking customers, providing essential support and assistance related to our products and services. Your primary focus will be on delivering outstanding customer service while effectively managing inquiries and resolving any challenges. If you are passionate about helping customers and enjoy a dynamic work environment, we would be thrilled to have you join our team!

Responsibilities

• Provide excellent Tier 1 support to Croatian-speaking customers through various channels, including phone, email, and live chat.
• Troubleshoot and resolve basic customer inquiries and technical issues while ensuring a positive customer experience.
• Assist customers with product-related questions, delivering timely and accurate responses.
• Document customer interactions and feedback to enhance overall service quality.
• Collaborate with team members to escalate more complex issues to higher support tiers when necessary.
• Stay informed about product updates and service changes to better assist customers.

Requirements

• Fluency in Croatian (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in customer service or a support role is preferred.
• Strong communication and interpersonal skills.
• Basic technical knowledge with a desire to learn and improve.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• A commitment to providing exceptional customer service with a friendly and positive demeanor.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )