Estonian Speaking Customer Success Specialist - Full-time

Patrique Mercier Recruitment is excited to offer a unique opportunity for an Estonian Speaking Customer Success Specialist to join our dedicated team. In this role, you will be the primary contact for our Estonian-speaking customers, ensuring they receive exceptional support and are able to fully leverage our products and services. Your fluency in Estonian will be vital in building strong relationships and enhancing customer satisfaction. If you are enthusiastic about customer success and eager to make a meaningful impact, we invite you to apply!

Responsibilities

• Serve as the main point of contact for Estonian-speaking customers, addressing inquiries and providing effective support.
• Assist customers in implementing and utilizing our products to achieve their desired outcomes.
• Identify upselling and cross-selling opportunities during customer interactions.
• Monitor customer satisfaction and health metrics to proactively ensure positive experiences and minimize churn.
• Collect and analyze feedback from customers to facilitate service improvements and product developments.
• Collaborate with sales, marketing, and product teams to enhance the overall customer experience.

Requirements

• Fluency in Estonian (both written and spoken) is required.
• Experience in customer service or customer success roles is preferred.
• Excellent communication and interpersonal skills.
• Strong analytical skills to interpret customer data and insights.
• Proactive attitude with a strong focus on customer satisfaction and problem resolution.
• Ability to work independently and as part of a collaborative team.
• Familiarity with customer success software and CRM applications is advantageous.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )