Estonian Speaking Social Media Support Advisor

Patrique Mercier Recruitment is excited to introduce an opportunity for an Estonian Speaking Social Media Support Advisor to become a valuable member of our team! This role is perfect for individuals who are fluent in Estonian and have a strong commitment to providing excellent customer service through social media channels. As a Social Media Support Advisor, you will interact with customers, address their inquiries, and help resolve any issues to maintain a positive brand presence. If you are enthusiastic about customer engagement and creating exceptional experiences, we encourage you to apply!

Responsibilities

• Respond to customer inquiries and support requests on various social media platforms in a timely and professional manner.
• Assist users with product or service-related issues to ensure a seamless customer experience.
• Monitor social media channels for customer interactions and effectively manage comments and private messages.
• Collect and analyze customer feedback to identify trends and share insights for service improvement.
• Work collaboratively with team members to effectively resolve complex customer issues.
• Stay updated on company products and policies to provide accurate support and information.
• Exhibit a professional and friendly demeanor in all interactions to enhance brand loyalty.

Requirements

• Fluency in Estonian (both spoken and written) is essential; proficiency in English is advantageous.
• Strong communication and interpersonal skills with a friendly attitude.
• Familiarity with social media platforms and best practices in customer support.
• Ability to manage inquiries with professionalism and a customer-centric approach.
• Attention to detail and effective problem-solving skills.
• Prior experience in customer service or a similar role is preferred.
• Self-motivated and capable of thriving in a fast-paced work environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )