Fitting Room Service Ambassador, Part Time - Short Hills

pspanstrongAbout/strong/span/p pspanBloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way./span/p pnbsp;/p pspanstrongJob Overview/strong/span/p pspanThe role of the Fitting Room Service Ambassador (FRSA) is to make the customer the number one priority by greeting and assisting the customers both in the fitting room and on the floor. The colleagues should respond to the customer for requests of additional merchandise and other assistance in the fitting room as well as ensuring every fitting room is customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate areas on the selling floor. They should leverage their product knowledge to drive sales in the fitting rooms by educating, making product recommendations and assisting the customers. In addition, they should help maintain and recover, in adjacent areas, on the selling floor following company merchandise directives (in conjunction with the sales colleagues) to ensure the area is neat, clean and ready to shop./span/p pnbsp;/p pspanstrongEssential Functions/strong/span/p ul lispanGreet and assist the customer both in the fitting room and on the floor/span/li lispanEnsure fitting rooms are customer-ready by promptly clearing merchandise and preparing it for its return to the appropriate area on the selling floor/span/li lispanRespond to customer requests for additional merchandise and other assistance in the fitting room/span/li lispanLeverage product knowledge to drive sales through suggestive selling and customer assistance/span/li lispanEnsure merchandise is saleable, tagged and floor ready when preparing merchandise for its return to the selling floornbsp;/span/li lispanMaintain communication with store leadership team to support protecting the customer experience, drive sales and reduce shortage/span/li lispanCommunicate signs of potential loss including damage to merchandise, missing sensors, tags, etc./span/li lispanMaintain and recover in adjacent areas on the selling floor ensuring the area is neat, clean and ready to shop/span/li lispanBe proficient in Bloomingdale’s Point of Sale systems and company devices to process sales in a warm celebratory fashion/span/li lispanMust be available to work a varied retail schedule including nights, weekends and holidays/span/li /ul pnbsp;/p pspanstrongQualifications and Competencies/strong/span/p ul lispanPotential use of computers and handheld electronic equipment./span/li lispanBecome proficient in Bloomingdale’s Point of Sale systems./span/li lispanAble to multi-task in a fast-paced environment, strong sense of urgency./span/li lispanProven ability to build cross functional relationships across stores and the organization./span/li lispanAble to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality required./span/li lispanAble to work independently./span/li lispanNo Education or Experience Required./span/li /ul pnbsp;/p pspanstrongPhysical Requirements/strong/span/p ul lispanProlonged periods of standing/walking around the store and fitting room./span/li lispanPotential use of computers and handheld electronic equipment./span/li lispanReaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision./span/li lispanLifting and moving items weighing up to 30 lbs./span/li /ul