Weekend Veterinary Receptionist

div div!--block--Animal Emergency amp; Specialty Center (AESC) in Chattanooga is seeking an experienced strongVeterinary Receptionist/strong (strongWEEKEND ONLY/strong)strong /strongto join our dynamic, fast-paced, and compassionate team. As a leader in emergency and specialty veterinary care, we are looking for a dedicated individual to provide exceptional customer service while supporting the clinic's operational needs during our busy weekend shifts. This is an exciting opportunity for someone with prior experience in a strongveterinary practice, animal emergency care, or specialty veterinary setting/strong who thrives in a high-volume environment and enjoys making a meaningful impact on both patients and their owners.brbrbrstrongLocation: /strong6393 Lee Hwy, Chattanooga, TN 37421brstrongHours:/strong Friday – Sunday, 3:00 PM to 3:00 AMbrstrongHourly Wage:/strong $16.00 - $18.00 per hour (Based on experience)brbr/div/div h2Key Responsibilities/h2 divdiv!--block--strongClient Relations amp; Communication:/strong/divulli!--block--Greet clients, answer calls, and provide a friendly, compassionate first impression to pet owners arriving for emergency or specialty care./lili!--block--Gather accurate information about the patient’s condition and history to ensure the care team is prepared for treatment./lili!--block--Act as the liaison between the clients and the veterinary team, ensuring clear communication, empathy, and a high level of service./lili!--block--Handle sensitive and urgent situations with professionalism and empathy, calming worried clients and providing updates as needed./li/uldiv!--block--strongbrAppointment Management amp; Scheduling:/strong/divulli!--block--Efficiently schedule, confirm, and reschedule appointments for emergency visits and specialty consultations./lili!--block--Ensure accurate data entry of patient information, including detailed medical history and presenting complaints./lili!--block--Handle high call volumes, triage patient inquiries, and assist clients with emergency admissions or urgent care scheduling./li/uldiv!--block--strongbrPatient Intake amp; Documentation:/strong/divulli!--block--Accurately document patient information and updates into the strongelectronic medical record (EMR)/strong system./lili!--block--Process intake forms, consent forms, and financial documents for emergency and specialty services./lili!--block--Assist clients with checking in and checking out, ensuring all necessary documentation is completed./li/uldiv!--block--strongbrFinancial Transactions:/strong/divulli!--block--Provide clients with accurate information on pricing, payment options, and financial policies for emergency or specialty services./lili!--block--Process payments for services, including billing, invoicing, and payment collection, while maintaining confidentiality and accuracy./lili!--block--Assist with managing outstanding invoices and follow-up on payment plans as needed./li/uldiv!--block--strongbrCollaboration amp; Team Support:/strong/divulli!--block--Work closely with veterinarians, technicians, and other support staff to ensure smooth and efficient clinic operations, particularly in high-stress or urgent situations./lili!--block--Stay informed about the daily schedule, patient flow, and staffing needs to support the clinical team effectively./lili!--block--Ensure the clinic’s front desk area is clean, organized, and stocked with necessary supplies./li/uldiv!--block--strongbrEmergency amp; Specialty Procedures:/strong/divulli!--block--Maintain a calm and organized demeanor during emergency situations, assisting with the triage process and ensuring timely client check-ins./lili!--block--Assist with preparing patient paperwork for specialty procedures, ensuring all records are up-to-date and readily accessible./li/ul/div h2Skills, Knowledge Expertise to be Successful/h2 divulli!--block--strongExperience:br/strongbrulli!--block--Prior experience as a receptionist, preferably in a strongveterinary emergency, specialty practice/strong, or high-volume strongveterinary hospital/strong is strongly preferred./lili!--block--Experience handling strongclient concerns/strong in stressful situations, including working with strongemergency cases/strong./lili!--block--Familiarity with strongveterinary terminology/strong and procedures, or the ability to quickly learn./li/ul/lili!--block--strongSkills amp; Attributes:br/strongbrulli!--block--Strong strongcustomer service/strong skills and the ability to handle challenging or emotional situations with empathy and professionalism./lili!--block--Ability to manage a stronghigh call volume/strong, multitask efficiently, and maintain composure during busy or emergency situations./lili!--block--Excellent communication skills, both strongverbal and written/strong, with a focus on strongactive listening/strong and clear, concise explanations./lili!--block--Basic strongcomputer proficiency/strong and experience with veterinary practice management software (e.g., strongAvimark, Cornerstone, or IDEXX/strong software)./lili!--block--Strong strongorganizational skills/strong and attention to detail, ensuring accurate documentation and efficient scheduling./lili!--block--Ability to maintain a strongprofessional and calm demeanor/strong during high-pressure situations./li/ul/lili!--block--strongEducation amp; Certification:br/strongbrulli!--block--High school diploma or equivalent required./lili!--block--strongVeterinary receptionist certification/strong or similar training is a plus, but not required./lili!--block--strongBilingual (English/Spanish)/strong is a plus but not mandatory./li/ul/li/ulh3!--block--strongDesired Qualifications:/strong/h3ulli!--block--Experience in a strong24-hour emergency clinic/strong or strongspecialty veterinary practice/strong./lili!--block--Familiarity with medical billing, insurance claims, and emergency protocols in veterinary medicine./lili!--block--Interest in advancing knowledge of veterinary medicine and continuing education opportunities in the field./li/ul/div h2What We Offer/h2 divulli!--block--strongCompetitive Pay:/strong $16.00 - $18.00 per hour, based on your experience and qualifications./lili!--block--strongBenefits Package: /strongincludingstrong Medical, dental, and vision insurance/strong and optional Disability and Life Insurance coverage.nbsp;/lili!--block--strongPaid time off (PTO)/strong to support a healthy work-life balance./lili!--block--strong401(k) retirement plan/strong with company matching for long-term financial security./lili!--block--strongEmployee assistance programs (EAP)/strong to support mental health and wellness./lili!--block--strongContinuing Education Opportunities/strong to support your growth in veterinary medicine, including webinars, workshops, and other professional development resources./li/uldiv!--block--strongbrOnboarding and Training:/strong/divulli!--block--Comprehensive onboarding process, including training on veterinary-specific software and protocols./lili!--block--Continuous learning environment with support from a dedicated team of veterinary professionals./li/uldiv!--block--strongbrWeekend Schedule:/strong/divulli!--block--A strongweekend-only position/strong offering the opportunity for strongwork-life balance/strong during the week. Shifts are from strongFriday through Sunday/strong from strong3:00 PM to 3:00 AM/strong./li/uldiv!--block--strongbrSupportive Team Culture:/strong/divulli!--block--Join a team that values collaboration, professional growth, and creating a positive impact in the lives of pets and their owners./lili!--block--Opportunity to contribute to the stronglife-saving care/strong and strongcompassionate service/strong provided at a stronghighly respected specialty and emergency center/strong./li/ul/div