Customer Service Representative - Full-time

p/pp/pp/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbLocation:/bspan /spanbspanHorizon Woodinville, WA - H570; /span/bspan6210 234th Street SE Woodinville, Washington - 98072/span/pp/ppbPay:/b spanb$20.29 - $23.00//bhr and up to $2,500 through our performance bonuses in the summer./span/pp/pp/ppbWork Hours: Monday - Friday 8:30 a.m. to 5:00 p.m./b/pp/pp/ppbThe Job/b/pp/ppTheb Customer Service Representative (CSR) /bempowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers#39; primary point of contact for walk-ins, phone orders and will call service./pp/ppbResponsibilities:/b/pullipbEagerly greets/b walk-in and phone customers, and listens to understand their needs and challenges./p/lilipbTreats customers as business partners/b, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable./p/lilipbCollaborates with team members/b and butilizes all company resources/b to sell Horizon#39;s value and give customers the best service and experience possible./p/lilipPrepares sales orders and assists customers in selecting and loading merchandise./p/lilipMakes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business./p/lilipResolves customer complaints professionally and in a timely manner./p/lilipMaintains a clean, well-organized, well-stocked sales center./p/lilipAssists in receiving, shipping, and general warehouse duties./p/lilipOther duties as assigned./p/li/ulp/ppbRequirements: /b/pullipStrong customer-service attitude./p/lilipSelf-motivated and detail-oriented personality./p/lilipThrives in a fast-paced environment focused on serving business owners with urgent needs./p/lilipUnderstands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems./p/lilipA cooperative, dependable team player./p/lilipGood computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes./p/lilipspanAbility to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds. /span/p/lilipPossess or obtain forklift certification./p/lilipMust be 18 years of age or older to apply./p/li/ulp/ppbPreferred:/b/pullipHigh school diploma or GED./p/lilipBilingual (English/Spanish) a plus./p/lilipIrrigation experience is a huge plus and knowledge in other landscape products is helpful./p/li/ulp/ppbThe Company/b/ppHorizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers iworldwide. /i/pp/ppHorizon operates 90 of those sales centers across the US, and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors. With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!/pp/ppbWhy Horizon? /b/ppAt Horizon, our people bARE/b our priority and there are so many reasons to join our team!  Here’s a few:/pp/ppbiCareer Opportunities:/i/b  Looking for a career – not just a job?  Then we may be the place for you!  We have both the career opportunities and training needed as you grow.  We offer continuous learning – locally in spansales center/span training sessions, virtually in our online learning center, in the classroom at our training facility in Dallas, TX, and through tuition reimbursement.  At Horizon, the sky is the limit./pp/ppbiExcellent Benefits/i/bb:/b  Our generous benefit ipackage/i includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more./pp/ppbiWinning Team/i/bb:  /bOur history of success is the result of our winning team.  At Horizon, you will work with some of the best and brightest, in a stable environment, with predictable work hours spanand the ability to earn even more through overtime/span, and continuous rewards when targets are met…which is often the case.  Join us and you’ll join a “winning team.”  /pp/ppSo, whether you are new to the business or are a seasoned professional, Horizon has a place for you./pp/ppbBilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! /bWe understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. /pp/ppAll offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others./pp/ppAt POOLCORP, we are committed to our employees’ success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle./pp/ppThe compensation range for this position in Washington is between $20.29 and $23.00 based on a full-time schedule. The actual pay may vary depending on your skills, qualifications and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans as well as relocation or cost of living adjustments. /pp/ppYour total compensation (pay, benefits, and bonuses) will be adjusted based upon your job classification, hours worked, and length of employment. Please note that benefits are subject to change. For more information about compensation and benefits, visit a href="https://www.poolcorp.com/careers/compensation-benefits/" target="_blank"https://www.poolcorp.com/careers/compensation-benefits//a/pp/ppiPOOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled./i/pp/pp#HDIWEST1/p