Point of Sale Service Desk Support Agent

p style="text-align:inherit"/pp style="text-align:left"Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees!/pp style="text-align:inherit"/ppbPay Range: $18.00 - $20.00/hr/b/pp/ph1/h1h1ubOverview/b:/ubr /We are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to join our team. The ideal candidate will provide exceptional support to Tidal Wave’s clients, ensuring the reliable performance and smooth operation of our POS systems. This role requires strong technical skills, excellent communication abilities, and a commitment to outstanding customer service./h1h1/h1h1/h1h1ubKey Responsibilities/b:/u/h1ulliServe as the primary point of contact for POS system support, assisting clients via phone, email, and chat./liliDiagnose and troubleshoot hardware and software issues related to POS systems, including terminals, tablets, printers, and peripherals./liliSupport installation, configuration, and routine maintenance of POS hardware and software./liliIdentify and resolve network connectivity issues affecting POS systems./liliEscalate complex or unresolved issues to higher-level technical support or third-party vendors as necessary./liliRespond promptly to client inquiries, providing accurate information and solutions./liliMaintain a professional, empathetic approach in all client interactions./liliFollow up with clients to confirm issue resolution and customer satisfaction./liliDocument client interactions, troubleshooting steps, and technical solutions within the support ticketing system./liliProvide training for clients on POS system use and functionality./liliMonitor the status of POS systems to ensure optimal performance and system integrity./liliPerform routine tasks, including software updates, backups, and system checks./liliAnalyze system logs to identify potential issues and recommend preventive actions./liliCollaborate with the IT team to drive system improvements and enhance the client experience./liliGenerate and review reports on POS system performance and support activities./liliDevelop and maintain technical documentation, including user guides and troubleshooting manuals./liliTrack and manage an accurate inventory of POS hardware and software assets./liliPrepare incident reports for major system outages or critical issues./liliOther duties as assigned./li/ulp/ph1/h1h1ubQualifications/b:/u/h1ulliHigh school diploma or equivalent required./liliHands-on experience with POS hardware, including terminals, tablets, printers, and peripherals./liliProficiency with POS software applications./liliStrong problem-solving abilities with a detail-oriented approach./liliExcellent verbal and written communication skills./liliAbility to work effectively both independently and as part of a team./liliCustomer-focused attitude with a commitment to high-quality service./liliFamiliarity with support ticketing systems and remote desktop tools./liliTechnical aptitude and eagerness to learn./li/ulp/ph1/h1h1buRequirements/u/b/h1ulliCan pass a drug test and criminal background check./liliAre legally eligible to work in the United States./li/ulp/ppAs a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:/pulliPTO is based on the company’s PTO policy./liliEligibility for health, dental, and vision coverage subject to 30 day waiting period./liliEligibility for 401(K), subject to plan terms./liliEligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period./liliCompany-paid holidays./li/ulp/pp**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect./pp/ppThe equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled./p