Desk Clerk-24 Hours - Part-time

p style="text-align:left"buDepartment/u/b/pCSL Housing and Residence Life Operations 3p style="text-align:left"br /buAbout the Department/u/b/pThe mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.p style="text-align:left"br /buJob Information/u/b/ppbJob Summary:/b/ppA Desk Clerk performs clerical duties during the academic year and is responsible for building security, access control, equipment management and mail processing. A Desk Clerk must be able to handle high and low levels of activity while providing excellent customer service to our internal and external partners. The front desk area of each building is unique and hosts one or more staff members throughout all hours of operation.  /pp/ppThe Desk Clerk position has a 9-month schedule with multiple temporary seasonal shutdown periods during the winter and summer. This is a 24-hour position. Desk Clerks work in a 24-hour operations. This shift is primarily during evenings, overnights, and weekends.b  /b/pp/ppbResponsibilities: /b/pullipPerform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes./p/lilipProvide exceptional customer service to residents, staff, and visitors./p/lilipCheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures./p/lilipReceive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed./p/lilipMaintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records. Encode and invalidate campus cards for building room access./p/lilipCheck out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received./p/lilipAdheres to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations, and Associate Director, Desk and Mail Operations and HRL. Responsible for accessing the automated on-call system in order to schedule replacement of staff./p/lilipKnowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes./p/lilipReport building maintenance issues via phone or by submitting a service request through Facilities Services./p/lilipPerform other tasks as requested by Assistant Director of Operations and Associate Director, Desk and Mail Operations and building management./p/li/ulp/ppbCompetencies:/b/pullipEffective oral and written communication./p/lilipWork with some independence, multitask, and work with frequent interruptions./p/lilipAware of, in control of and professionally express one’s emotions./p/lilipManage peer to peer and supervisor interactions with courtesy, tact, and diplomacy./p/lilipIdentify priorities in order to recognize and resolve or refer problems./p/li/ulp style="text-align:inherit"/pp style="text-align:left"buAdditional Responsibilities/u/b/ppbEducation, Experience or Certifications:/b/ppbEducation:/b/pullipHigh school diploma or GED required./p/li/ulp/ppbExperience:/b/pullipPrevious customer service experience required./p/lilipOne year of general office or clerical experience required./p/lilipOne year experience in a customer service role in a college or university preferred./p/li/ulp/ppbTechnical Knowledge or Skills: /b/pullipKnowledge of general office procedures and practices required./p/lilipKeep records; assemble and organize data, and prepare and submit reports in acceptable formats required./p/lilipWorking knowledge of Microsoft word, excel, outlook, and ability to navigate web-based systems required./p/lilipLearn a range of position-related software applications required./p/li/ulp/ppbWorking Conditions and Physical Requirements:/b/pullipBend, crouch, or stoop./p/lilipCarry or lift loads up to 49 lbs./p/lilipSit for 8 hours or more./p/lilipUse computers extensively for 4 hours or more./p/lilipStand for 4 to 8 hours./p/lilipFlexibility to work in alternative areas during peak periods or building maintenance./p/li/ulp/ppbPay Range:/b/pullip$16.80 - $17.31 per hour./p/li/ulp/ppbRequired Documents:/b/pullipResume/CV/p/lilip3 References Contact Information/p/li/uldivdivdivdivdivdivdivp style="text-align:left"br /When applying, the document(s) buMUST/u/b be uploaded via the buMy Experience/u/b page, in the section titled buApplication Documents/u/b of the application./p/div/div/div/div/div/div/divdivdivdivdivdivdivdivp style="text-align:left"br /bspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanuspanBenefit Eligibility/span/u/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/b​/p/div/div/div/div/div/div/divYesdivdivdivdivdivdivdivp style="text-align:left"spanThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off./span/p/div/div/div/div/div/div/divp style="text-align:left"br /buPay Rate Type/u/b/pHourlyp style="text-align:left"br /buPay Range/u/b/p$16.80 - $17.31p style="text-align:left"spanThe included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting./span/pp style="text-align:left"br /buScheduled/u/bbu Weekly Hours/u/b/p24p style="text-align:left"br /ubUnion/b/u/p024- Local 743, I.B.T. Clericalp style="text-align:left"br /ubJob is Exempt/b/u/pNop style="text-align:left"br /buDrug Test Required/u/b/pNop style="text-align:left"br /buHealth Screen Required/u/b/pNop style="text-align:left"br /buMotor Vehicle Record Inquiry Required/u/b/pNop style="text-align:left"br /buPosting Date/u/b/p2025-08-01p style="text-align:left"br /buPosting Statement/u/b/ppspanThe University of Chicago is an equal /spanspanopportunity /spanspanemployer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the a href="http://www.uchicago.edu/about/non_discrimination_statement/" target="_blank"spanUniversity#39;s Notice of Nondiscrimination./span/a/span/ppspan /span/ppspanJob seekers in need of a reasonable accommodation to complete the application process should call span773-702-5800/span or submit a request via /spana href="http://uchicago.service-now.com/services?id#61;services_sc_cat_item_requestamp;sys_id#61;8ff79243dbe91c1029f52ad94b961946" target="_blank"Applicant Inquiry Form./a/ppspan /span/ppspanAll offers of employment are contingent upon a background check that includes a review of conviction history.span  /spanA conviction does not automatically preclude University employment.span  /spanRather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position./span/pp/ppspanThe University of Chicago#39;s Annual Security amp; Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: /spanspana href="http://securityreport.uchicago.edu/" target="_blank"spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspanhttp://securityreport.uchicago.edu/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/a/spanspan. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637./span/pp/p