Member Services Representative 2 - Member Contact Center

pspan style="font-weight: bold"About Us/span/p pbr/p pspanCredit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits.  As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives. /span/p pspan /span/p pspanspan style="font-weight: bold"Who Should Apply/span/span/p pspan /span/p pspanMid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day? /span/p pspan /span/p pspanspan style="font-weight: bold"What You'll Do /span/span/p pspan /span/p pspanAt Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience. /span/p pbr/p pspanDo you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!/span/p pbr/p pspanspan style="font-weight: bold"Member Relations /span/span/p ul lispanExhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service./span/li lispanIndividual will possess good verbal and nonverbal communication skills while assisting members./span/li lispanDemonstrate the ability to demonstrate critical thinking while handling complex transactions./span/li lispanFocus on deepening the relationship between the credit union and the member./span/li lispanDemonstrate an understanding of products and willingness to educate our member about them./span/li lispanMeet the members needs and make them a priority. /span/li lispanMaintain a positive attitude and engages members when they interact with them./span/li /ul pspanspan style="font-weight: bold"Member Resolution/spanbr/span/p ul lispanIndividual will excel in listening to the members needs while finding solutions that best help meet the member’s needs. /span/li lispanDemonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union./span/li lispanIndividual will use all training provided to ensure member‘s needs are fully met while being committed to first contact resolution./span/li /ul pspanspan style="font-weight: bold"Operations/span/span/p ul lispanFollow all policies and procedures set by the credit union when assisting members./span/li lispanUnderstand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members./span/li lispanAbility to multi task while maintaining a high level of efficiency./spanspan /span/li /ul pspanspan style="font-weight: bold"Cultural Responsibilities/span/span/p pspanBe committed to being part of the Mid American team! Show commitment to learning and growth.  Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members.  Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. /spanbr/p p /p pspanspan style="font-weight: bold"What You Need to Get the Job Done /span/spanspan /span/p ul lispanEducation - High School Diploma or GED required/span/li lispanExperience  - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel). /span/li lispanCustomer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization. /span/li /ul pbr/p pspanspan style="font-weight: bold"What You'll Love About Us/span/span/p ul lispanspan style="font-weight: bold"A Company that Cares./span We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations. br/span/li lispanspan style="font-weight: bold"Work that Stays at Work./span Genuine work/life balance served here!/span/li lispanspan style="font-weight: bold"Rest and Relaxation./span Paid vacation time, personal leave and paid holidays!/span/li lispanspan style="font-weight: bold"Health Benefits./span Medical with HSA and FSA options, dental, and vision./span/li lispanspan style="font-weight: bold"Prepare for the Future./span 401(k) with a generous company match./span/li lispanspan style="font-weight: bold"Invest in YOU./span Tuition Reimbursement Program./span/li /ul pbr/p pspanspan style="font-weight: bold"emAn Equal Opportunity Employer/em/span/span/p pbr/p pspanspan style="color: rgb(51, 51, 51); font-size: 16px"Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law./span/span/p pspanbrspan style="font-weight: bold"emBecause our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired./em/span/span/p pimg alt="E-Verify logo" src="https://www.midamerican.coop/assets/files/oZVlT3j5/everify.jpg"/p pspanema rel="noopener noreferrer" href="https://www.midamerican.coop/assets/files/iKGgnJQS"This Company Participates in E-Verify/aa rel="noopener noreferrer" href="https://www.midamerican.coop/assets/files/NOy2MXf6"/a/em/span/p pa rel="noopener noreferrer" href="https://www.midamerican.coop/assets/files/EBidZL1P"The Right to Work/a/p pa rel="noopener noreferrer" href="https://www.midamerican.coop/assets/files/oDT7jFzh"Este Empleador Participa en E-Verify/a/p pa rel="noopener noreferrer" href="https://www.midamerican.coop/assets/files/RY8FisDw"El Derecho a Trabajar/a/p