Onsite Customer Service Professional (SVA2025)

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Springfield, VA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$22.00 - $24.00 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;CVAONS/div /div h4Description/h4pImagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members./p pnbsp;/p pRealManage has earned the prestigious Certifiedtrade; recognition from Great Place to Workreg;, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience./p pnbsp;/p pAt RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family./p pnbsp;/p pJoin us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations./p pstrongCompany Overview/strong:/p pRealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeownersrsquo; associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients./p pRanked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce./p pOur mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements./p pJoin RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management./p pRealManage is a values-based company with the following values as our guiding principles:/p pmiddot; strongIntegrity/strong: we always do the right thing./p pmiddot; strongRespect/strong: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship./p pmiddot; strongSelflessness/strong: more than teamwork; we are part of something special and much larger than any of us./p pmiddot; strongPersonal Relationships/strong: we are a professional services company; people do business with people they like./p pmiddot; strongAlways Improving/strong: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better./p pspan style="font-family:Aptos,sans-serif"Position Summary:/span/p pspan style="font-family:Aptos,sans-serif"Seeking a professional, customer-service oriented remote receptionist to support our property management team. As a first point of contact for tenants, vendors, and unit owners, you will play a key role in managing communications and ensuring efficient day-to-day operations from a virtual setting. The ideal candidate is organized, tech-savvy and capable of managing a high volume of calls and digital tasks./span/p pnbsp;/p pspan style="font-family:Aptos,sans-serif"Role Responsibilities:/span/p ul lispan style="font-family:Aptos,sans-serif"Answer and manage a high volume of incoming calls, emails and messages in a professional and timely manner/span/li lispan style="font-family:Aptos,sans-serif"Direct inquires to the appropriate team members and follow up to ensure a timely resolution/span/li lispan style="font-family:Aptos,sans-serif"Process maintenance requests, pool applications and general resident inquiries through the companyrsquo;s management software./span/li lispan style="font-family:Aptos,sans-serif"Maintain accurate records of communications and tenant interactions/span/li lispan style="font-family:Aptos,sans-serif"Coordinate with on-site staff for property needs and scheduling maintenance /span/li lispan style="font-family:Aptos,sans-serif"Assist with administrative projects such as community email circulation, data entry and notice distribution./span/li lispan style="font-family:Aptos,sans-serif"Uphold a high level of confidentiality and maintain a professional working environment./span/li lispan style="font-family:Aptos,sans-serif"Plus other work-related tasks as needed/span/li /ul h4Qualifications/h4brpspan style="font-family:Aptos,sans-serif"Qualifications:/span/p ul lispan style="font-family:Aptos,sans-serif"High school diploma or equivalent required/span/li lispan style="font-family:Aptos,sans-serif"1-2 years of receptionist, administrative or customer service experience, property management experience a plus/span/li lispan style="font-family:Aptos,sans-serif"Comfortable working independently and managing multiple communication channels/span/li lispan style="font-family:Aptos,sans-serif"Excellent phone etiquette, written communication and interpersonal skills/span/li lispan style="font-family:Aptos,sans-serif"Reliable internet connection and a quiet, professional home office setup/span/li /ul pnbsp;/p pstrongPay and Benefits:/strong/p p$22.00nbsp; nbsp;to $24.00nbsp; , depending on education and experience./p pnbsp;/p pstrongBenefits include:/strong/p ul liMedical Insurance/li liDental Insurance/li liVision Insurance/li liLife and Disability Insurance/li liHSA (Required High Deductible Medical Plan to be eligible)/li liFSAnbsp;/li liEducation Reimbursementnbsp;/li li401K matchingnbsp;/li liEmployee Assistance Program (EAP)/li li11 paid Holidays/li /ul