Public Safety Dispatcher

pbspanJoin the Trojan Family: USC Department of Public Safety (DPS)/span/b/pp/ppbspanTitle:/span/b Public Safety Dispatcher/pp/ppbspanMission:/span/b To create a safe, secure, crime free environment for the Trojan Family through exemplary and professional service./pp/ppbspanAbout the Department/span/b/pullipbTeam:/bspan DPS, one of the largest campus public safety departments in the United States, is a team of over 300 dedicated full-time employees./span/p/lilipbWhat we do: /bspanWe share in the university’s /spana href="https://safety.usc.edu/" target="_blank"spanONE USC Safety Vision/span/aspan of ensuring an environment where everyone feels safe, respected, and protected from being a crime victim and where the experiences and needs of all USC students, faculty, staff, and neighbors throughout USC’s spheres of influence are addressed./span/p/lilipbspanLearn more/span/b: Visit our a href="https://dps.usc.edu/" target="_blank"spanDPS Website/span/a to explore our mission in depth./p/li/ulp/ppbspanRole Overview: /span/bThe Public Safety Dispatcher performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community. The ideal candidate will have excellent verbal and written communication skills, listening skills and the ability to make instantaneous decisions based on minimal information. In addition, skilled in controlling emotions and ability to work under pressure. spanStep into a role where your duties will include but are not limited to/span:/pp/pullipReceives emergency calls requesting police, fire, and rescue assistance./p/lilipDetermines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service./p/lilipMaintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls./p/lilipReceives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment./p/lilipRequests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies./p/lilipOperates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed./p/li/ulp/ppbspanPlease note: /span/bShifts include holidays, weekends, and overtime; must have availability to work certain special events and emergencies./pp/ppbspanSelection Process/span/b/pullipbspanEvaluation:/span/b Your application will be evaluated based on your relevant experience and education./p/lilipbspanIn-depth Screening:/span/b After interview, successful candidates will undergo background, psychological, and medical evaluations./p/li/ulp/ppbspanHow to Apply/span/b/pp/ppbspanApplication:/span/b Showcase your readiness to join the Trojan family by submitting a detailed application, resume, and thoughtful responses to our supplemental questions./ppbspanCurrent USC Employees:/span/b Please apply through the dedicated channel in Workday./pp/ppbspanBenefits/span/b/pp/ppbspanUSC’s Commitment to You:/span/b We offer an excellent package of benefits and programs including, but not limited to:/pullipTuition assistance for you and your family/p/lilipComprehensive health, dental and vision insurance options/p/lilip403b retirement account with matching 5% contribution by USC/p/lilip50% subsidy off Metro, LADOT, and Metrolink passes/p/lilipExplore more on the a href="https://employees.usc.edu/benefits-perks/" target="_blank"spanUSC Employee Gateway/span/a/p/li/ulp/pp/ppbspanMinimum Requirements/span/b/pullipbspanEducation/span/b: High school diploma or equivalent/p/lilipbspanExperience/span/b: 6-12 months/p/lilipValid driver#39;s license for 2 years/p/li/ulp/ppbPreferred Qualifications:/b/pullipRelated Undergraduate Study and previous switchboard or radio communications experience preferred./p/lilipWorking knowledge of two-way radio communications procedures./p/lilipGeneral knowledge of campus and surrounding area geography./p/lilipExperience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment./p/lilipAbility to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases./p/lilipExcellent verbal and written communication skills./p/li/ulp/ppValid CA driver#39;s license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the a href="https://policy.usc.edu/vehicle-driver-requirements/" target="_blank"policy website/a./pp/ppbHourly Range/b/ppThe hourly rate for this position is $28.31. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations./pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pMinimum Education: High school or equivalentbrMinimum Experience: 6 - 12 monthsbrMinimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.p/ppu                                                  /u/pp/ppbspanUSC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the/span/bbspanspan /span/spana href="https://policy.usc.edu/wp-content/uploads/2024/08/Background-Screening-Policy-Appendix-D-1.pdf" target="_blank"Background Screening Policy Appendix D/a/bbspana href="https://policy.usc.edu/wp-content/uploads/2024/08/Background-Screening-Policy-Appendix-D-1.pdf" target="_blank"span /span/afor specific employment screen implications for the position for which you are applying. /span/b/pp/ppbspanWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at /spana href="mailto:uschr#64;usc.edu" target="_blank"uschr#64;usc.edu/aspan. Inquiries will be treated as confidential to the extent permitted by law./span /b/pp/pullispana href="https://eeotix.usc.edu/notice-of-non-discrimination/" target="_blank"Notice of Non-discrimination/a/span/lilispana href="https://eeotix.usc.edu/equal-employment-opportunity/" target="_blank"Employment Equity/a/span/liliia href="https://dps.usc.edu/alerts/annual-report/" target="_blank"Read USC’s Clery Act Annual Security Report/a/i/liliia href="http://policy.usc.edu/smoke-free/" target="_blank"USC is a smoke-free environment/a/i/lilia href="https://accessibility.usc.edu/accessibility-at-usc/digital-accessibility" target="_blank"Digital Accessibility/a/li/ulp/pp style="text-align:inherit"unbsp;nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/u/pp style="text-align:left"If you are a current USC employee, please apply to thisnbsp;nbsp;USC job posting in Workday by copying and pasting this link into your browser:/phttps://wd5.myworkday.com/usc/d/inst/1$9925/9925$125415.htmld