HCVR Casino Cocktail Server (Part Time; Varied Shift) - Part-time

istrongHarrah’s Cherokee Valley River Casino amp; Hotel Resort Position Description/strong/i pnbsp;/p pstrongPOSITION TITLE:/strongnbsp;Casino Cocktail Server/p pstrongDIVISION:nbsp;/strongFood amp; Beverage/p pstrongDEPARTMENT:/strong Casino Bars/p pstrongGRADE/FLSA STATUS/strong:nbsp;H5—Non-Exempt/p pstrongBADGE TYPE/COLOR:nbsp;/strongKey--Blue/p pstrongREPORTS TO:nbsp;/strong Supervisor, Beverage; Dual Rate Supervisor, Beveragenbsp;/p pstrongSUPERVISES: /strongN/A/p pnbsp;/p pstrongJOB SUMMARY:/strong/p pAs a Casino Cocktail Server, you play a pivotal role in shaping the entertainment environment for all our guests. Your courteous, friendly, and prompt beverage service is not just a task but a crucial component of their experience. You are instrumental in creating an enjoyable atmosphere for all guests.nbsp;/p pnbsp;/p pstrongJOB ESSENTIAL DUTIES AND RESPONSIBILITIES:/strong/p ul liWork in assigned areas, follow designated loops and maps and provide fast, friendly, professional beverage service to all guests/li liProvide fast service to all guests by keeping service times under twenty minutes/li liProvide friendly service to all guests by maintaining an upbeat personality and build relationships by learning guests’ names and beverage preferences/li liProvide professional service to guests by learning and communicating information about the beverage menu, pricing, Harrah’s facilities, services, promotions, and Caesars Rewards/li liPresent beverage orders and payments to the Bartenders when necessary, in an organized and accurate mannernbsp;/li liMust work special events as needed/li liMaintain a clean workstation and assigned area by picking up trash, glasses, and litternbsp;/li liUtilize a cash wallet/POS/Smart Bar system, ringing the proper amount into the register and giving a guest the correct change. Accountable for all cash, charge, and complimentary sales according to established procedure; maintain the integrity of all financial controls and responsibilities/li liMonitor guest consumption of alcohol and intervene as needed according to guidelines/li liFollow the guidelines and liquor laws as defined by the EBCI Tribal ABC Commission and NC ABC Commission and adhere to all regulatory, departmental, and company policies and procedures in an ethical manner/li liEndorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values/li /ul pnbsp;/p pstrongMINIMUM QUALIFICATIONS:/strong/p ul liA high school diploma or GED is requirednbsp;/li liSix months prior customer service experience is preferred/li liAlcohol safety certification is required (The department will offer training. Must be certified within thirty days of the hire date)/li lispanMust demonstrate the following essential knowledge and skills:/span/li liExcellent customer service, interpersonal, and communication skills are required/li liWillingness to learn and be adaptable, with keen attention to detail and a professional appearance/li liFamiliarity with tray service is preferred/li /ul p style="margin-left:.25in"nbsp;/p pstrongPHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:/strong/p ul liAbility to stand for 8-10 hours, perform various movements (stooping, bending, reaching, etc.), respond to visual and aural cues, lift and carry up to 25 pounds/li liCapability to handle fast-paced environments, make rational decisions under pressure, operate in mentally and physically stressful situations, and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke/li liProficiency in English language, manual dexterity for operating office equipment, and willingness to work in diverse environmental conditions and flexible schedules, including weekends, evenings, and holidays/li /ul pnbsp;/p pspanThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.nbsp; Harrah’s Cherokee Valley River Casino amp; Hotel reserves the right to change the above job description whenever necessary.nbsp; nbsp; nbsp;nbsp; nbsp; 7.17.24/span/ph2Company/h2divdiv ul li Proud to have opened our doors in September 2015./li liLocated approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta./li liDistinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms./li liMade to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines. /li /ul /div/div