Customer Service Coordinator - Mankato, MN - Full-time

Who is Federated Insurance?: p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"At /spana href="https://www.federatedinsurance.com/careers" target="_blank" style="font-family: arial, helvetica, sans-serif; font-size: 10pt;" rel="noopener"Federated Insurance/aspan style="font-family: arial, helvetica, sans-serif; font-size: 10pt;", we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect.  We strive to create a work environment that embodies our values and commitment to diversity and inclusion.  We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities.  Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values./span/p What Will You Do?: p style="margin: 0px;"span style="color: #333333;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"span style="font-family: Arial, sans-serif; font-size: 10pt;"We are looking to add new teammates to join our growing Customer Service Coordinator team! /spanAs a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training./spanspan style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"span style="font-family: Arial, sans-serif; font-size: 10pt;"  /span/span/span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;" /span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Additional Qualifications Needed:/span/pullispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Two-year degree or equivalent experience/span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Prefer a minimum of three years' customer service experience; prefer one year in a call center or inside sales environment/span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Strong computer skills with proficiency in Office programs and an ability to work in multiple applications    /span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Ability to successfully complete the training program; including learning about Property Casualty and Life/Disability insurance concepts and coverages/span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks. /span/lilispan style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"Demonstrated problem-solving skills with attention to detail/span/li/ulp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"span style="font-family: Arial, sans-serif; font-size: 10pt;"You will go through a 10-week classroom training program that begins on Monday, October 6th 2025. The hours during training are 7:30 am – 4:00 pm. span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"span style="color: black;"span style="font-family: Arial, sans-serif; color: black; font-size: 10pt;"span style="background-color: #ffffff;"Hours after training are 8:30am - 5:00 pm. /span/span/span/span/span/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: #333333;"span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"Customer Service Coordinator pay range is $24.40 - $33.00. Starting salary will be $24.40./span/span/p What We Offer: p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"We offer a wide variety of ways to support you as a whole, both professionally and personally. Our commitment to your growth includes opportunities for internal mobility and career development paths, inspiring excellence in performance and ensuring your professional journey thrives. Additionally, we offer exceptional benefits to nurture your personal life. We understand the importance of health and financial security, offering encompassing competitive compensation, enticing bonus programs, cost-effective health insurance, and robust pension and 401(k) offerings. To encourage community engagement, we provide paid volunteer time and offer opportunities for gift matching. Discover more about Federated and our comprehensive benefits package: span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"a href="https://secure.viewer.zmags.com/publication/1f2ee9e8#/1f2ee9e8/1" target="_blank" rel="noopener"Federated Benefits You/a. /span/span/p Employment Practices: p style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"If California Resident, please review Federated's enhanced a href="https://www.federatedinsurance.com/CA-notice-at-collection-and-privacy-policy" target="_blank" rel="noopener"Privacy Policy./a/span/p