Front Desk / Guest Service Agent

Overview: p style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Black Desert Resort, located in the iconic red rock landscape of Southern Utah, offers an exceptional luxury hospitality experience. The Front Desk / Guest Service Agent plays a vital role in ensuring each guest is warmly welcomed and supported throughout their stay, serving as the primary point of contact for all guest needs, from check-in to check-out and everything in between./span/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Job Summary:/span/strong/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/strong/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"The Front Desk / Guest Service Agent  is responsible for delivering five-star service to all guests of Black Desert Resort. This includes greeting guests, processing arrivals and departures, handling inquiries, managing reservations, and overseeing telecommunication services through the resort’s PBX system. This role requires exceptional communication skills, attention to detail, and a genuine passion for hospitality./span/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Job Specifications:/span/strong/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/strong/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Onsite:/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" Black Desert Resortbr /strongShift Schedule Availability:/strong Year-Round / Full Timebr /strongPay Rate:/strong $16 – $17/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors./span/pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/pp style="margin: 0px;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Why Join Us:/span/strong/pullistrongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Competitive Salary and Benefits:/span/strongspan style="font-size: 10pt; font-family: Verdana, sans-serif;" span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Comprehensive health insurance, 401K with company match, employee dining room, paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee free hotel stay program./span/span/lilistrongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Dynamic Environment:/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;" Opportunity to work with an amazing team in a luxurious resort setting focused on service and hospitality. /span/lilistrongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Career Growth:/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;" Opportunities for professional growth and advancement in the hospitality industry/span/li/ul Responsibilities: ul style="margin-top: 0in;"li style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Warmly greet guests upon arrival, using their name to personalize each interaction/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Efficiently process check-ins and check-outs, following resort procedures and service protocols/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Provide detailed information about resort amenities, local attractions, and services/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Handle reservation bookings, modifications, and cancellations with accuracy and professionalism/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Maintain accurate guest records and ensure confidentiality of personal information/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Respond promptly to guest inquiries, concerns, or issues with poise, empathy, and a solutions-oriented approach/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Process payments, billing inquiries, and ensure financial accuracy/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Operate the resort's PBX system, including managing incoming/outgoing calls and transferring calls to appropriate departments/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Provide telecommunication services such as wake-up calls, voicemail assistance, and message handling/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Serve as the first point of contact for guests over the phone, delivering efficient and courteous service/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Maintain internal communication systems, delivering prompt and accurate messages to both guests and staff/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Work collaboratively with the concierge, housekeeping, maintenance, and food beverage teams to ensure a seamless guest experience/span/li/ul Qualifications: ul style="margin-top: 0in;"li style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"1+ year of front desk, guest services, or customer service experience, preferably in a luxury or resort environment/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Familiarity with property management systems (PMS) such as OPERA or similar platforms preferred/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Excellent verbal and written communication skills/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Strong multitasking abilities and high attention to detail/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Professional appearance and demeanor/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Ability to maintain composure in a fast-paced environment and remain solution-focused/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Availability to work a flexible schedule, including weekends, evenings, holidays, and special events/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Proficient in basic computer applications, including Microsoft Office Suite/span/lili style="color: black;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"Utah Drivers License with acceeptable driving record/span/li/ulp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"#blackdesertresort/span/p