Retail General Manager

SVS Group is seeking a dynamic and results-driven General Manager to oversee all operations of a furniture showroom for one of our clients in the Athem Arizona area. This leadership role requires strategic thinking, strong management skills, and a passion for interior design and customer service.

The General Manager will be responsible for achieving monthly sales goals, managing staff, ensuring exceptional showroom operations, and driving overall business performance.

Key Responsibilities:

1. Staff Management: - Recruit, hire, train, and supervise staff to ensure efficient operations and high levels of customer service.

2. Sales Management: - Develop and implement effective sales strategies to meet or exceed monthly sales targets, including a focus on showroom performance. - Implement systems for tracking orders and deliveries to keep customers informed about their purchases.

3. Inventory Control: - Oversee inventory management processes, including ordering, receiving, and stock maintenance to ensure optimal product availability. - Ensure showroom displays are organized and visually appealing, reflecting brand standards to promote a positive customer experience.

4. Quality Control: - Regularly inspect furniture items for defects or damages before display, ensuring that delivered items meet quality standards.

5. Customer Service: - Ensure exceptional customer service experiences, handling complaints and concerns effectively and communicating delivery details clearly.

6. Budgeting and Financial Management: - Manage budgets, analyze financial performance, and control expenses to drive profitability.

7. Marketing and Promotions: - Create and execute marketing plans, promotions, and advertising strategies to attract customers and enhance store visibility.

8. Store Operations: - Ensure the store operates smoothly, overseeing merchandising, store layout, and adherence to company policies and procedures.

9. Reporting: - Provide regular reports on sales performance, inventory levels, and employee productivity to senior management.

10. Compliance: - Ensure compliance with health and safety regulations, as well as company policies and employment laws.

11. Customer Relationship Management: - Build and maintain relationships with customers, suppliers, and community members to enhance the store’s reputation and customer loyalty.

12. Scheduling Deliveries: - Oversee delivery schedules to ensure timely and efficient delivery of purchased items to customers.

13. Logistics Management: - Manage logistics related to transportation, including route planning and vehicle maintenance.

Qualifications:

- Proven experience in retail management, preferably in furniture or interior design.- Strong leadership and team management skills.

- Excellent communication and customer service skills.

- Ability to analyze financial data and implement effective sales strategies.

- Familiarity with inventory management systems and project management software.

Schedule- Tuesday - Saturday 1st shift