Assistant Manager

“Tools for Impossibly Creative”

As creative professionals, we know the nomadic lifestyle is as much of a mindset as a way of being. We look to tackle the projects that make us stretch.

We take on assignments to get our hands dirty and make an impact on the world. To us, nomadism isn’t simply about being on the move: it’s about an existence in which the things we carry directly impact our productivity, our well-being, and even our identity.

Our Assistant Store Managers at Topdrawer are the leaders of our stores and the core drivers of our brick-and-mortar business. Their main objective is to steer performance and build strong relationships with their community, from recruiting and developing a creative team to achieving financial results through excellent customer service. Our Assistant Store Managers truly understand the nomadic lifestyle and believe that “durability is sustainability.” They strive to get the right tools in the hands of creatives to ensure they can create their best work.

Core Company Competencies:

• Action-Oriented: Full of energy and willingness to take practical action.

• Customer Focused: Dedicated to establishing effective relationships.

• Career Oriented: Driven to take ownership of own professional development.

• Composure: Ability to remain calm under pressure.

• Decision Making/ Quality: Makes timely, informed decisions.

• Creative: Develops fresh ideas that provide solutions and results.

• Teamwork: Fosters a collaborative community.

• Ethics and Values: Share Topdrawer’s ethics and values of being honest, responsible, and respectful.

• Raising the bar: Generates ideas for improvement and always goes the extra mile.

• Empathy: Genuinely seeking to understand and respect others’ perspectives and emotions.

• Edge: Takes calculated risks to improve performance.

What you’ll do:

• Communicate and uphold Topdrawer’s mission, vision, and values to the store team.

• Support customer engagement initiatives through product knowledge and sales training.

• Assist in maintaining operational excellence and ensure store standards are met.

• Support with managing store P&L, including payroll, budgets, and shrink reduction.

• Demonstrate strong product knowledge and offer helpful advice to customers.

• Collaborate with the sales team to help achieve growth and meet sales targets.

• Encourage customer participation in Topdrawer’s rewards program.

• Contribute to the development of business plans and strategies to meet KPI goals and sales objectives.

• Assist in the recruiting, coaching, and development of the store team.

• Participate in performance monitoring and support team members with ongoing development.

• Help execute visual merchandising guidelines and store directives.

• Assist in conducting ongoing sales and customer service training for the team.

• Help set individual sales goals each day and provide guidance to team members.

• Monitor team performance, provide feedback, and celebrate successes.

• Observe competitive campaigns and events, and assist with planning promotional activities.

• Build strong customer relationships, supporting VIP segmentation efforts.

• Identify opportunities for improvement within the business and contribute to action plans.

• Perform other duties as needed to support the smooth operation of the business.

Experience you’ll bring:

• BS/MS degree in business or a related field experience

• 3+ years of proven sales experience

• 3+ years of retail experience

• One year of leadership experience

• Positive, self-starting attitude

Knowledge, Skills, and Attributes:

• Strong organizational skills and keen attention to detail.

• Ability to work efficiently in a fast-paced and team-oriented environment.

• Good understanding of developing lifelong customer relationships.

• Excellent communication and interpersonal skills.

• Self-motivated, able to work independently, and know when to seek guidance.

• Basic skills in Microsoft Office and Google Suite.

Benefits Full-Time:

• Generous Employee Discount

• Vacation and Sick Leave

• Paid Holidays

• Medical, Dental, Insurance

• Vision Discounts

• Flexible Spending Accounts (FSA) for Health and Dependent Care

• Company-Paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance

• 401(k) Retirement Plan (IRA) with Company Matching

• Commuter Benefits

• Monthly Sales Commission Opportunities

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.