Inbound Call Center Representative

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Join a team where your voice makes a difference!

WE WANT YOU ON OUR TEAM!

*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***

“ The starting rate of pay for this role is $19.99 per hour for candidates with a minimum of one (1) year of experience in a call center or financial institution,

with a higher rate of pay available based on additional years of relevant experience.”

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

As the Inbound Call Center Representative, you will:

• Handle high – volume inbound calls with professionalism, empathy, and efficiency
• Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
• Build trust and genuine connections with each member thought active listening and clear communication
• Uphold the GLCU’s values and standards of greatness in every interaction

What You’ll Bring:

• 2 years of call center experience, preferred in a high-volume call center or high - volume phone environment or financial institution
• Proven experience to become proficient with multiple software systems
• Passion for helping others and making a difference
• Excellent communication skills, especially over the phone
• Quick learner with ability to navigate multiple software tools with ease
• Calm under pressure and adaptable in a constantly changing environment
• Strong attention to detail and a drive to go above and beyond for every member.

Why Join Us?

At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.

We offer a comprehensive benefits package including medical, dental, vision, generous PTO, paid holidays, retirement plan savings with match, and MORE!

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.