Bartender

ROLE PURPOSE

Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company’s policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

· Maintains a warm, welcoming , “Corner Bar” atmosphere.

· ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

· Properly and promptly prepare, garnish, and serve drinks to Guests.

· Engages with Guests by making drinks in front of the Guest using working flair.

· Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.

· Upsells Guests on food or drink items when appropriate.

· Keeps a clean, organized bar area.

· Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.

· Following all relevant brand standards for service.

· Builds Guests count by promoting specials and building a regular clientele.

· Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a Guest” or cutoff an intoxicated Guest when necessary.

KEY DECISIONS

Influences:

· Following standards for Responsible Alcohol Service

· Guest Experience

MEASURES OF SUCCESS

· Consistently fulfill the Key Responsibilities and Accountabilities above

· Guest satisfaction scores

· Successfully complete revalidation as outlined in the annual “World Bartender Championship” Competition Manual

· Keeping a clean and presentable Bar area

· 100% Recipe adherence

· 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

· Must be dressed neatly and well groomed in company approved dress code at all times

· Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment

· Must follow standards of Responsible Service of Alcohol

· Must meet local jurisdiction requirements, including but not limited to obtaining required certifications

· Must be able to operate P.O.S. system , make change correctly and make credit card transactions

· Must be able to calmly respond to angry Guests and notify a Manager

· Must be able to pass initial and annual validation

· Must be able to respond clearly to Guests’ requests

· Must be able to hear well amongst loud background noise

· Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs · Must be able to stand during entire shift

· Must be able to reach, bend, stoop, shake, stir and wipe

.· Must be able to hear well amongst loud background noise

· Must be able to frequently immerse hands in hot water (every 5 minutes)