Youth Service Desk Representative

Youth Desk Receptionist

Position Summary:

Responsible for providing excellent front desk service to YMCA childcare program participants and parents. Flexible travel between Springfield and Wilbraham Y locations if needed.

Job Description

• Informs teachers and other staff pertinent information regarding families’ schedules, billing issues, absences.
• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Supply Management