Dental Office Receptionist

The Dental Receptionist plays a very important role at Guru Dental Group. This position requires

customer service, clerical and administrative skills, and the ability to multi task.

• Welcome all patients to the practice with a friendly greeting and a smile

• Verify correct spelling of the patient’s name, address, phone number and email address.

• Verify all the new patient paper work is complete and signed.

• Obtain/update Insurance information

• For existing patients, ask for any changes to their demographic and insurance

information and update the patient file

• Ensure patient is notified regarding HIPPA.

• Remind patients of their co-pays at time of check-in and/or collect.

• Let the Dental assistants know when the patient is ready to be taken back for treatment

after verifying all the information

• Dress code is business attire or neat and clean scrubs

• Additional duties may be assigned

• Answer telephones with a greeting, retrieve messages and manage answering machine

• Schedule new or existing patients when they call or request an online appointment

• Schedule next appointments as per the treatment plan recommended by the doctor

• Verify insurance eligibility, benefit breakdown one day prior to their appointments

• Monitor dashboard reports for patients who are late, or missed or broken

appointments

• Check out the patients and collect and post appropriate co-pay/deductible for the

procedures

• Help billing representative in sending insurance claims and updating patient ledger

• Shredding protected health information

• Send Insurance prior authorizations when necessary

• Verify Insurance benefits at least once every six months for existing patients

• Confirm appointments as per office policy

• Maintain and order office supplies

• Maintain a clean and professional workplace including patient entrance, waiting areas

and bathrooms

• Additional duties may be assigned

Values and Ethics

• Treat every team member and patients with respect and dignity

• Be accountable for yourself and team members because we are representing ourselves

and also our dental practice as a whole

• Welcome and treat all patients and staff without judgment or prejudice

• Be enthusiastic and ready to help everyone and don’t engage in unproductive gossip

and pass time

• Sincerely appreciate the patients decision to choose Guru Dental Group

• Maintain a professional appearance at all times