Company Information: EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation's largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.

**All positions will be onsite at our Albany Campus located at 80 Wolf Road, Albany, NY 12205**

Work Shifts

Monday through Friday, 8 am to 8 pm (35-hour work week)

Training

Must be available to attend 8-week paid training program, Monday through Friday, 10 am - 6 pm

Compensation and Benefits

Hourly Pay Rate is $23.30
We offer competitive health and wellness benefits

Please review the position description below:

Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
Perform written and verbal duties of the position to meet company goals for production and accuracy.
Perform related claims approving and clerical work as assigned.
Perform other duties as assigned or required.
Regular attendance is an essential function of the job.

Qualifications:

Must be able to work under pressure, handle stressful situations effectively and deal politely with subscribers and providers on the telephone, in person, and email/correspondence
Ability to detect and relate problem service issues to management
Ability to speak well on the telephone and maintain a positive telephone personality
Must be able to compose clear concise letters
If designated, sort and screen correspondence receipts and resolve via coding of additional payment, possibly including salvage and/or completion by letter
Typing and PC skills
Ability to adapt to change and address multiple issues simultaneously
Good organizational skills
Must be available for training

Education and Experience:

A minimum of two (2) years' experience in customer service; one year must be in a call center setting
A college degree is preferred
Health insurance experience is a plus

Additional Information

Requisition ID: 25020
Hiring Range: $23.30 per hour

Customer Service Representative (Albany)

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