Customer Service Specialist

   General Description & REQUIREMENTS

Operations:

·         Create and manage customer accounts

·         Communicate effectively with customers via phone and email; align expectations on lead times

·         Manage the online ordering portal

·         Process and manage sales orders, standing orders, credits, and customer complaints

·         Monitor production and delivery shortages; issue credits as needed

·         Respond promptly to emails and accommodate late order changes

·         Communicate customer issues and complaints to the appropriate team, and follow up to ensure resolution

·         Generate, adjust, and email invoice

·         Coordinate with the distribution team to collect signed invoices

·         Process distributor orders received via CSV file imports; print and manage custom labels

·         Print labels for daily distribution and for shipping orders (UPS/FedEx)

·         Coordinate fresh sample requests, including creating custom labels

·         Ensure proper communication with the production and distribution team

·         Provide customers with nutritional information and product specifications

·         Manage farmers market orders; complete applications and provide necessary documents (e.g., COIs) and supplies

·         Upload production numbers and generate the 2-day bread plan

·         Provide customer service for the Retail stores, generate Baker’s sheets, product labels, invoices and pick lists

·         Maintain a strong understanding of both fresh and frozen product lines

·         Conduct customer outreach for seasonal product offerings

·         Order office supplies as needed

·         Ensure compliance with all company policies

Essential Functions:

·         Able to lift 30+ lbs

·         Fluent in both written and spoken English

·         Maintains a professional appearance in accordance with Company grooming standards outlined in the Employee Handbook

·         Communicates clearly, effectively, and efficiently

·         Utilizes a company email account for professional communication

·         Available to work weekends, holidays, and a flexible schedule based on business needs

·         Able to walk, stand, and bend for extended periods as required by job responsibilities

• Capable of performing essential job duties under pressure while maintaining professionalism

work experience requirements

-      2+ years experience as an Office assistant

education requirements

-      High school diploma or GED