Spanish Speaking Support Center Agent - Full-time

Patrique Mercier Recruitment PT is thrilled to present an exciting opportunity for a Spanish-speaking Support Center Agent to join our team! In this role, you will provide outstanding support to our Spanish-speaking clients, assisting them with their inquiries and ensuring they have a seamless experience with our services. Your communication skills and customer-centric approach will be key to helping our clients achieve their goals while maintaining high levels of satisfaction.

Responsibilities

• Respond to customer inquiries from Spanish-speaking clients via phone, email, and chat.
• Diagnose and resolve customer issues promptly, providing accurate information and effective solutions.
• Guide clients through our services and educate them on best practices to maximize their experience.
• Collaborate with team members to escalate complex issues and enhance service quality.
• Maintain comprehensive records of all customer interactions and resolutions within the support ticketing system.
• Stay updated on product features, enhancements, and industry trends to provide informed support.
• Participate in training sessions and contribute to the continuous improvement of support processes.

Requirements

• Fluency in Spanish, with excellent verbal and written communication skills.
• Previous experience in a customer support or call center environment is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Familiarity with help desk software and customer relationship management systems.
• A customer-focused attitude with a desire to help clients succeed.
• Willingness to learn and adapt to new challenges and technologies.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.