Croatian Speaking Remote Support Specialist

Patrique Mercier Recruitment is thrilled to offer a unique opportunity for a Croatian Speaking Remote Support Specialist! In this essential role, you will serve as the frontline support for our Croatian-speaking customers, providing them with effective technical assistance and ensuring their satisfaction from your remote workspace. If you have a passion for technology and enjoy problem-solving while helping clients, we encourage you to take the next step in your career with us!

Responsibilities

• Deliver high-quality technical support to Croatian-speaking clients through phone, email, and chat platforms.
• Diagnose and resolve software and hardware issues efficiently and effectively.
• Accurately document all support interactions and resolutions within our case management system.
• Provide guidance to clients on product functionalities and best practices.
• Collaborate with team members to escalate complex issues and formulate effective solutions.
• Assist in the creation and updating of customer support resources and documentation.
• Continuously develop knowledge of product changes and updates to stay current.

Requirements

• Fluency in Croatian and a strong command of English.
• Prior experience in technical support or a customer service role is preferred.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and ability to engage with clients positively.
• Ability to work autonomously in a remote environment while still being a team player.
• Familiarity with computer systems, software applications, and remote support tools.
• A commitment to delivering excellent service and enhancing customer experiences.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.