Danish Speaking Remote Support Specialist

Patrique Mercier Recruitment is excited to announce an opening for a Danish Speaking Remote Support Specialist! In this pivotal role, you will connect with our Danish-speaking customers, providing them with outstanding technical support and resolving their inquiries from your home office. This opportunity is perfect for individuals who possess a strong understanding of technology, are passionate about helping people, and eager to contribute to a diverse and dynamic team. Join us in delivering exceptional service to clients across various sectors!

Responsibilities

• Provide stellar technical assistance to Danish-speaking clients via phone, email, and chat platforms.
• Effectively troubleshoot and resolve client issues related to software and hardware.
• Document all support interactions and technical resolutions accurately in the system.
• Educate clients on product functionalities and assist them in maximizing their experience.
• Collaborate with fellow team members to handle complex technical challenges and improve support processes.
• Contribute to the development of support documentation and training materials.
• Stay informed about product updates, industry trends, and best practices in customer support.

Requirements

• Fluency in Danish and a strong command of English.
• Previous experience in technical support or customer service is preferred.
• Strong problem-solving skills and the ability to handle challenging situations.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work independently in a remote setting while fostering a collaborative atmosphere.
• Familiarity with computers, software applications, and remote support tools.
• A commitment to providing high-quality service to enhance customer satisfaction.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.