Customer Service Associate

Customer Service Associate-

Are you a highly organized and empathetic communicator with a passion for helping others? We are seeking a Customer Service Associate to join our team. In this role, you'll be the primary point of contact for our pharmacy customers, ensuring they have a seamless experience and the support they need to provide vital care to their patients.

What You'll Do:

• Customer Support: Serve as the main point of contact for pharmacy clients, addressing their questions and concerns via phone and email with professionalism and empathy.

• Order Management: Assist customers with placing orders, tracking shipments, and resolving any order-related issues.

• Account Maintenance: Maintain accurate and up-to-date customer records in our CRM system, ensuring all interactions are logged and documented.

• Product Knowledge: Develop a deep understanding of our pharmaceutical products, helping customers with inquiries and guiding them to the right solutions.

What You'll Bring:

• Communication Skills: Excellent verbal and written communication skills with a friendly and patient demeanor.

• Experience: Proven experience in a customer service role.

• Organizational Skills: A strong ability to manage multiple tasks and priorities in a fast-paced environment.

• Problem-Solving Mindset: A proactive approach to identifying and resolving issues efficiently.

• Technical Proficiency: Comfortable using CRM software and other office tools.

Benefits & Schedule:

• Schedule: Monday to Friday, 9:00 AM - 5:00 PM

• Benefits: Competitive pay, comprehensive health, dental, and vision insurance, and 401(k) matching.

If you are passionate about customer service and ready to make a positive impact in the pharmaceutical industry, we want to hear from you. Apply today!