REMOTE Call Center Representative- New Jersey ONLY $18-$19

Call Center Representative – Work from Home (NJ Residents Only)

Start Date : 9/22/2025

Pay Rate:

• $18.00/hr. – Monolingual (English Speaking)
• $19.00/hr. – Bilingual (Fluent in Spanish & English)
• Weekly Pay

Location:

• 100% Work from Home (Must reside in the State of New Jersey – any county/city)

Training Details

• Schedule: Monday – Friday, 8:00 AM – 5:30 PM EST
• Duration: 3 weeks (mandatory attendance)

Hours of Operation

Open Enrollment (11/1 – 1/31):

• Mon–Fri: 8:00 AM – 8:00 PM EST
• Sat: 8:00 AM – 5:00 PM EST
• Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST
• Last 3 days of OE: 8:00 AM – 10:00 PM EST
• 1 week after OE ends: 8:00 AM – 8:00 PM EST

Non-Open Enrollment:

• Mon–Fri: 8:00 AM – 5:00 PM EST

Position Overview

The Customer Service Representative (CSR) will provide high-quality customer service to Marketplace consumers by answering inquiries, assisting with applications for health coverage, processing updates, and ensuring accurate documentation.

Responsibilities

• Handle inbound calls from the public, prospective enrollees, and representatives assisting consumers.
• Assist with applications for healthcare coverage, eligibility determinations, and plan enrollment.
• Process life event changes, demographic updates, and disenrollments.
• Provide translation support for non-English-speaking callers.
• Document all interactions in the appropriate systems.
• Escalate issues as necessary and follow established procedures.
• Attend the required training courses and maintain up-to-date knowledge of all programs.

Requirements

• Education: High School Diploma or GED
• Experience: Minimum 6 months of recent call center experience
• Residency: Must reside in the State of New Jersey
• You must have your own equipment . No equipment will be provided.

Technology Requirements (BYOD – Bring Your Own Device)

• Desktop or Laptop with Intel Core i5, 8GB RAM (No Celeron, Pentium, Mac/iOS)
• Minimum 256GB hard drive, Windows 10 or 11
• USB Gen 2 (or newer) port for wired headset
• Wired headset with microphone (USB Gen 2 or newer)
• Video camera capability (required for training)
• No Chromebooks, tablets, or iPads
• Wired internet connection: Minimum download speed 100 Mbps / upload speed 10 Mbps