Sales Membership Associate

Sid Jacobson JCC, the only full-service JCC on Long Islands North Shore, provides a full range of cutting-edge recreational, health, fitness, educational, cultural arts, and social services programs to East Hills and the surrounding community.

POSITION PURPOSE AND OBJECTIVES

The Membership Sales Associate is responsible for providing a superior level of customer service to Sid Jacobson JCC members, prospective members and guests. He/she/they will understand customer acquisition and retention, what motivates members and know how to tap into those needs and desires in an effective way.

JOB DESCRIPTION

• Provide engaging and informative tours of the JCC while encouraging individuals to become members
• Effectively communicate program information to potential and existing members to increase enrollment in membership and programs
• Conduct persuasive verbal sales presentations to prospective members
• Provide exceptional customer service
• Greet and ensure all members and guests feel welcome
• Respond to member questions and concerns in a timely and professional manner
• Assist new and renewing members with payments and receipts
• Assist members with online registration system (Quattro) and general help for account set up
• Utilize membership software to assist with processing of new membership fobs, change of address and billing/payment inquiries
• Work on a retention plan with supervisor and build relationships in and outside of the SJJCC to encourage corporate partnerships
• Participate in open houses and special events to bring prospective business to the JCC
• Build and promote strong, long-lasting relationships by affiliating with outside organizations, companies and firms in value-added partnerships
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Use all available resources to develop leads in the community to increase our membership
• Generate leads, both individual and corporate, and close new memberships

QUALIFICATIONS

•  High school diploma/GED equivalent required
• College Degree preferred
• 3+ years experience with proven ability to drive the sales process from plan to close. Nonprofit, community center, health and wellness club. or corporate sales experience preferred
•  Superior interpersonal skills
•  Ability to interact in a positive and professional way with members and colleagues, exceeding the members expectations
•  Organized and detailed oriented with the ability to adjust to changing deadlines quickly 
•   Proficient in Microsoft Office 2010, including Word, Excel and Outlook, as well as a working knowledge of multiple system databases and basic office equipment
•   Ability to multi-task and remain calm during stressful situations.
•   Punctuality and reliability is a must
•   Ability to work a flexible schedule (some evenings, weekends and holidays required)
•   Driven and committed to success while maintaining integrity

We offer a full benefits package.

Salary Range: $45,000-$50,000 Plus Commission

Part Time for Training approx. 2 weeks.

Compensation details: 45000-50000 Yearly Salary

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