Team Leader

Team Leader

$16 - 20 per hour

Description:

At Chick-fil-A, Team Leaders are responsible for the successful execution of daily shifts, ensuring operational efficiency and a positive guest experience. As a Team Leader, you will be a key point of contact for team members and assist in resolving guest concerns. A Team Leader ensures all team members are adhering to operational standards and assists in resolving guest concerns. Team Leaders focus on optimizing team performance, developing team members, and enhancing the guest experience. As a mid-level leader at Chick-fil-A, Ocala, you will play a crucial role in creating a positive and efficient work environment. The work schedule for this position will rotate to include a combination of opening, mid-shift, and closing shifts. Please only apply if you are available to work these hours and if you have previous Chick-fil-A experience. Working at Chick-fil-A is more than just a job. It's an opportunity to work directly for an independent Operator and a high-level performing leadership team gaining valuable skills and life experience that goes far beyond just serving a great product in a friendly environment. Team Leaders who work at Chick-fil-A are given training and development to help them grow into strong leaders and communicators. The experiences we can provide you are an excellent stepping-stone to a successful future. Furthermore, we are dedicated to providing clear and systematic growth opportunities, including pathways to Director and Multi-Unit leadership roles, for those who demonstrate exceptional performance and commitment.

Responsibilities:

• Maintain operational standards and ensure adherence to food safety requirements.
• Uphold Team Members to Chick-fil-A standards such as: uniform, appearance, hygiene, hospitality, food safety, and cleanliness standards.
• Lead by example, adhering to all Chick-fil-A policies and procedures.
• Coach team members on policies and procedures to create a positive work environment for everyone.
• Always lead by example by providing an excellent experience for every guest.
• Effectively lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Contribute to a culture of efficiency and continuous improvement.
• Foster a positive and collaborative team environment.
• Clearly communicate shift goals and expectations to team members.
• Ensure smooth shift execution by quickly recognizing and resolving operational bottlenecks and/or operational issues.
• Assist in resolving guest concerns and ensuring guest satisfaction.
• Coach section leaders, trainers, and team members on best practices and problem resolution.
• Serve guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to every guest’s needs.
• Deliver meals to guests at their table or to a designated pick-up area.
• Maintain and lead in cleanliness of your work area, dining room, parking lot, restrooms and (play area for children) at all times.
• Stock sauces, cups, lids, ice, etc. as needed to maintain excellence throughout shift.
• Open or close the restaurant in a punctual manner.
• Communicate shift related issues to senior leadership in a timely manner.
• Actively participate in team leader meetings.
• Support and develop team members, recognizing potential for growth.
• Assist in team member training and development.
• Participate in a structured development program designed to prepare leaders for advanced responsibilities.
• Actively engage in development opportunities that lead to Director and Multi-Unit leadership roles.

Competencies:

• Humble servant leader mindset
• High integrity and honesty
• Highly dependable
• Proactive and accountable
• Self-motivated and eager to learn
• Heightened situational awareness
• Thrive in a fast-paced and high-volume environment
• Ability to multi-task
• Passion and ability to mentor and develop others
• Top level time-management skills
• Demonstrate commitment to personal and professional growth

Requirements:

• Previous leadership experience preferred; Chick-fil-A leadership experience preferred
• Flexibility to work varied shifts, including evenings and weekends
• Must have excellent customer service skills
• Must be hard-working, team-oriented, friendly, honest and dedicated to excellence
• Must have the ability to multi-task in a fast-paced environment
• Must have the ability to lift up to 50 lbs
• Must have reliable transportation with a current driver's license
• Must be at least 18 years old
• Must have a High School diploma or equivalent
• Must have clear communication skills and excellent verbal and written communication skills
• Must have a willingness to learn and grow
• Must have the ability to take ownership of assignments and execute assignments in a timely manner
• Must demonstrate interest in advancing to higher level leadership roles

Benefits:

• Flexible Hours – We strive to be flexible in our scheduling to allow our team the ability to maintain a healthy work-life balance.
• Closed on Sundays – All Chick-fil-A restaurants are closed on Sundays so you can have quality time to spend with your family and friends.
• Work Directly with a Chick-fil-A Owner/Operator and Top-Level Leaders – The Operator is an independent businessperson, who is responsible for the operation of the restaurants, and who invests time in his or her employees, teaching them important business skills for the future. You will work with top-level leaders to create overall operational success for the organization as a whole.
• Competitive Pay – Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Multi-Level Retirement – 401K, Pension Plan, and Bonus Opportunities.
• Healthcare Benefit Package – Healthcare options for you to choose from.
• Scholarship Opportunities – At Chick-fil-A, we believe everyone deserves an education. We offer scholarships to eligible employees who qualify for scholarship monies up to $25,000.
• A Friendly Place to Work – At Chick-fil-A, we consider our team to be more than just employees. They are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. We are not just a job. We truly care about people.
• Positive Working Environment – Enjoy a fun work environment where you have opportunities to positive influence others.
• Free College Program Offerings – Associate level degrees, Bachelor level degrees, as well as Master level degree programs available.
• Opportunity for Advancement – We are always looking to develop our team members and help them grow into next level leaders.
• Fitness Center Access – Enjoy a free fitness center that all top-level leaders have direct access to.

• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.