Food Server

pspanstrongJob Description/strong/span/p p /p pstrongspanPosition:/span/strongspan              Food Server/span/p pstrongspanDepartment:/span/strongspan        Food and Beverage/span/p p /p pstrongspanJob Summary:    /span/strong/p pspanProvides food and beverage service to guests in an efficient, courteous, and professional manner as well as in compliance with the Gaming Enterprise Division’s (GED) and departmental policies, procedures, and standards as well as applicable laws and regulations./span/p p /p pstrongspanDuties and Responsibilities (specific areas of responsibility include but are not limited to):/span/strong/p ol lispanOffers warm and sincere welcome/farewell to all guests using a guest’s name, when possible, and making good eye contact./span/li lispanEnsures place settings are appropriate and each place setting has a napkin, clean silverware, and any other item that is part of the standard place setting at start of shift./span/li lispanChecks, cleans, and fills empty condiment containers at start of shift./span/li lispanTakes orders for food and beverages, including alcohol,span and communicates the orders to kitchen staff and bartenders, as applicable/span./span/li lispanAnswers guest questions about menu items and the ingredients in cocktails; makes recommendations regarding menu selection as well as cocktails or specific brands of spirits. /span/li lispanDelivers food and beverages spanensuring plating and presentation standards are maintained/span./span/li lispanAssists in the preparation of drink orders, as required, performing tasks such as icing glasses and garnishing drinks./span/li lispanMonitors guest consumption of alcohol and intervenes, as needed, according to established guidelines. /span/li lispanResponds to guest needs by providing continuous service until their departure./span/li lispanAssures accuracy of sales data and cash handling, including balancing of assigned bank./span/li lispanProcesses credit card and cash transactions./span/li lispanRedeems scripts, vouchers, coupons, and receipts for service and/or products./span/li lispanIdentifies and resolves discrepancies in a timely manner./span/li lispanGenerates sales volume in a courteous and timely manner./span/li lispanControls point of sale inventory./span/li lispanPerforms accurate and thorough departmental records and reports as assigned./span/li lispanCreates a comfortable, pleasant atmosphere for guests by being friendly and engaging in conversation as time permits./span/li lispanResolves guest and team member complaints in a pleasant and professional manner./span/li lispanMaintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures. /span/li lispanFollows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor./span/li lispanEnsures uniform and personal appearance is clean and professional./span/li lispanFosters a team environment by collaborating with co-workers./span/li lispanDisplays initiative and ability to work with a minimum amount of supervision./span/li lispanServes as ambassador of goodwill while working and at guest and public relations functions. /span/li lispanPromotes Gaming Enterprise Division (GED) events and programs /span/li lispanComplies with established GED and departmental policies, procedures, and standards as well as applicable laws and regulations./span/li lispanPerforms other job-related duties as assigned./span/li /ol pstrongspanKnowledge, Skills, and Abilities:/span/strong/p ol lispanExtensive knowledge of the menu items sold in outlets, such as types of rolls and sauce ingredients./span/li lispanKnowledge of china, flatware, glassware, and pricing./span/li lispanWorking knowledge of cash register, calculator, Micros point-of-sale system, and currency transactions./span/li lispanStrong organizational, planning, and time management skills./span/li lispanGood communication and guest service skills./span/li lispanSkill in working courteously with guests as well as developing and maintaining good working relationships./span/li lispanSkill in counting money and making correct change./span/li lispanSkill in exercising sound, mature judgment./span/li lispanAbility to learn the ingredients of popular drinks and specific brands of spirits as well as wines and beers./span/li lispanAbility to multitask./span/li lispanAbility to accurately handle and count money as well as make change./span/li lispanAbility to resolve service problems, especially those related to alcohol awareness requirements./span/li lispanAbility to communicate and follow directions effectively./span/li lispanAbility to perform basic mathematical computations pertaining to the position./span/li lispanAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form./span/li lispanAbility to read, write legibly, understand, and speak English./span/li lispanAbility to lift forty (40) pounds, with or without a reasonable accommodation./span/li lispanAbility to stand and walk for an extended period of time./span/li lispanAbility to work in a fast paced and sometimes stressful environment./span/li lispanAbility to maintain confidentiality./span/li lispanAbility to adapt well to an environment that involves large numbers of guests as well as loud and continuous high noise levels./span/li lispanAbility to work in a smoking environment./span/li /ol pstrongspanMinimum Qualifications:/span/strong/p ol lispanPrior experience in a food- serving establishment./span/li lispanMust be at least 18 years of age./span/li lispanMust either have six (6) months money-handling experience or pass a job-related test./span/li lispanMust either possess or obtain a valid Food Handler’s card OR SERV Safe certification AND an Alcohol Awareness card within three (3) months of employment./span/li lispanMust demonstrate knowledge or ability to learn and retain menu information, including preparation and ingredients of all items, and must successfully pass a fine-dining service audition /span/li lispanMust be able to lift forty (40) pounds, with or without a reasonable accommodation./span/li lispanMust have excellent guest service skills and ability to work in a fast-paced atmosphere./span/li lispanMust be reliable and dependable./span/li lispanMust be able to work any shift, weekends, holidays, special events, and overtime, as needed./span/li lispanMust be able to work in a smoking environment./span/li lispanMust have employment eligibility in the U.S./span/li lispanMust be able to obtain, maintain, and retain a valid gaming license./span/li /ol pstrongspanPreferred Qualifications:/span/strong/p ol lispanKnowledge of cocktails, especially the ingredients of popular drinks and specific brands of spirits as well as wines and beers. /span/li lispanBilingual (English/Spanish)./span/li /ol