Career Navigator - Full-time

p style="line-height:normal;text-align:center;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Job Title:/span/strongspan style="color:#000000;" Career Navigator/span/span/p p style="line-height:normal;text-align:center;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Position Classification:/span/strongspan style="color:#000000;" Non-Exempt/span/span/p p style="line-height:normal;text-align:center;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"span style="color:#000000;"strongType/strong: Full time/span/span/p p style="line-height:normal;text-align:center;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"span style="color:#000000;"strongWage:/strong $17.81 to $19.25/span/span/p p style="line-height:normal;text-align:center;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"span style="color:#000000;"strongOffice Location: /strongGreen Country- will report near Pryor/span/span/p br / p style="line-height:normal;background:#FFFFFF;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#2d2d2d;"EXPERIENCE EXTREME CUSTOMER SERVICE/span/strong/span/p p style="line-height:normal;background:#FFFFFF;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#2d2d2d;"About the Company/span/strong/span/p pspan style="font-family:'book antiqua', palatino, serif;font-size:12pt;"span style="color:#2d2d2d;"Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. /spanspan style="color:#000000;"Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results. /span/span/p p style="line-height:normal;background:#FFFFFF;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"span style="color:#2d2d2d;"Our people feel they are part of something way bigger than just a job. We commit to /spanspan style="color:#000000;"delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve./span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#2d2d2d;"Your Impact/span/strong/span/p p style="line-height:normal;background:#FFFFFF;"span style="color:#2d2d2d;font-family:'book antiqua', palatino, serif;font-size:12pt;"Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work./span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Primary Objectives of Position:/span/strongspan style="color:#000000;" The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment; /span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Essential Job Functions:/span/strong/span/p ul li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training. /span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services. /span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Performs visits to customers' homes, training providers' sites, and /or employment sites./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Coordinates service provider activities./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Implements prescribed program related procedures and accurate case management./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)/span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Provides employment services on an ongoing basis./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Provides guidance and other assistance to help the participant retain employment./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested./span/li li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers. /span/li /ul ul li style="color:#000000;line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"Utilize Extreme Customer Service behaviors in all interactions with internal and external customers./span/li /ul p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Other Job Duties:/span/strongspan style="color:#000000;" This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime./span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Physical Demands/Work Environment:/span/strongspan style="color:#000000;" Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. /span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Required Competencies:/span/strongspan style="color:#000000;" Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity/span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongspan style="color:#000000;"Skills/Abilities:/span/strong span style="color:#000000;"Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred./span/span/p p style="line-height:normal;"span style="font-family:'book antiqua', palatino, serif;font-size:12pt;"strongemAdditional Requirements:/em/strong Must have valid driver's license and adequate vehicle insurance coverage. /span/p pspan style="font-size:12pt;font-family:'book antiqua', palatino, serif;"strongspan style="color:#000000;"Equal Opportunity Employer/span/strong/span/p pspan style="font-family:'book antiqua', palatino, serif;color:#000000;font-size:12pt;"Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities./span/p