Patient Financial Advocate (Hinsdale, Illinois, US) - Part-time

p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Location: ONSITE at a Medical Facility in Hinsdale, IL/span/strong/p p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Hours: Sunday - Thursday 4pm - 8pm  PART-TIME/span/strong/p p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongemspan style="font-size:10.0pt;color:black" /span/em/strong/p p style="margin:0.0in 0.0in 9.75pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongemspan style="font-size:10.0pt;color:black"Join our team and make a difference! /span/em/strong/p p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER.  This includes providing information and reports to client contact(s), keeping them current on our progress./span/p p style="margin:0.0in 0.0in 9.0pt;text-align:justify;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:#d9d9d9"Essential Duties and Responsibilities:/span/strong/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Initiate the application process bedside when possible./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Records all patient information on the designated in-house screening sheet./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Document the results of the screening in the onsite tracking tool and hospital computer system./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Reviews system for available information for each outpatient account identified as self-pay./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Face to face screen patients on site as able.  Attempts to reach patient by telephone if unable to screen face to face. /span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Other Duties as assigned or required by client contract/span/li /ul p style="margin:0.0in 0.0in 9.0pt;text-align:justify;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-size:10.5pt;font-family:Arial, sans-serif;color:black;background-color:#d9d9d9"Additional Duties and Responsibilities: /span/strong/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Maintain a positive working relationship with the hospital staff of all levels and departments./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)/span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.)./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Keep an accurate log of accounts referred each day./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Meet specified goals and objectives as assigned by management on a regular basis./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Maintain confidentiality of account information at all times./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Maintain a neat and orderly workstation./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Maintain awareness of and actively participate in the Corporate Compliance Program./span/li /ul p style="margin:0.0in 0.0in 9.0pt;text-align:justify;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-family:Arial, sans-serif;color:black;background-color:#d9d9d9"Educational/Vocational/Previous Experience Recommendations/span/strongspan style="font-family:Arial, sans-serif;color:black;background-color:#d9d9d9":/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"High School Diploma or equivalent required./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Previous customer service experience preferred./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Must have basic computer skills./span/li /ul p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-family:Arial, sans-serif;color:black;background-color:#d9d9d9"W/span/strongstrongspan style="font-family:Arial, sans-serif;color:black;background-color:#d9d9d9"orking Conditions/span/strongspan style="font-family:Arial, sans-serif;color:black;background-color:#d9d9d9":/span/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Must be able to walk, sit, and stand for extended periods of time./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Dress code and other policies may be different at each healthcare facility./span/li li style="line-height:normal;background-color:white;vertical-align:middle;margin:0.0in 0.0in 8.0pt 32.0px;font-size:11.0pt;font-family:Calibri, sans-serif"span style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Working on holidays or odd hours may be required at times./span/li /ul p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongspan style="font-size:10.0pt;font-family:Arial, sans-serif;color:black"Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off/span/strong/p p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"emspan style="font-size:7.5pt;font-family:Arial, sans-serif;color:black"We are an equal opportunity employer that does not discriminate based on age (40 amp; over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable lawsstrong. /strong/span/em/p p style="margin:0.0in 0.0in 9.0pt;line-height:normal;background-color:white;vertical-align:middle;font-size:11.0pt;font-family:Calibri, sans-serif"strongemspan style="font-size:7.5pt;font-family:Arial, sans-serif;color:black"Firstsource Solutions USA, LLC/span/em/strong/p p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif" /p