Spa Supervisor Winter 25-26 - Full-time / Part-time

divdivplink href="https://static.workforcenow.adp.com/mas/mdf-components/24.6.15/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" span style="font-size: 14px; font-family: arial, sans-serif;"link href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css" rel="stylesheet" type="text/css"/spanspan style="font-family: arial, sans-serif; font-size: 14px;"Yellowstone Club is a paradise in Montana. nbsp;A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the worldrsquo;s only private ski and golf community. nbsp;With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. nbsp;Our employees make the Yellowstone Club experience come alive. nbsp;If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family: arial, sans-serif; font-size: 14px;"nbsp;/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;text-align:justify;'span style="font-family: arial, sans-serif; font-size: 14px;"Yellowstone Clubrsquo;s Health amp; Wellness department is currently seeking candidates for a Spa Supervisor for the upcoming Winter season! Our Winter employment months are November - April./span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;text-align:justify;'span style="font-size: 14px; font-family: arial, sans-serif;"br/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;text-align:justify;'span style="font-family: arial, sans-serif; font-size: 14px;"nbsp;/span/pp id="isPasted"span style="font-size: 14px; font-family: arial, sans-serif;"The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa concierge and spa attendant personnel.nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"ustrongMajor Responsibilities:/strong/u/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service./lili style="font-size: 14px; font-family: arial, sans-serif;"Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner./lili style="font-size: 14px; font-family: arial, sans-serif;"Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. nbsp;In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguEssential Job Functions:/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Exhibit a professional attitude, diplomacy and an ability to handle difficult situations./lili style="font-size: 14px; font-family: arial, sans-serif;"Uphold and ensure gracious front desk procedures in the booking and handling of customers./lili style="font-size: 14px; font-family: arial, sans-serif;"Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon amp; Fitness/lili style="font-size: 14px; font-family: arial, sans-serif;"Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management./lili style="font-size: 14px; font-family: arial, sans-serif;"Enthusiastically serve guests in a timely manner, while implementing proper service standards./lili style="font-size: 14px; font-family: arial, sans-serif;"Practice all sanitation and safety guidelines provided by both the Department of Health and the spa./lili style="font-size: 14px; font-family: arial, sans-serif;"Proactively maintain cleanliness standards in all areas of the Spa, Salon, Retail amp; Fitness./lili style="font-size: 14px; font-family: arial, sans-serif;"Professionally take and confirm reservations for all services and treatments offered at the spa.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Answer all incoming calls in an efficient and friendly manner. Consistently provide guests with the requested information concerning their needs./lili style="font-size: 14px; font-family: arial, sans-serif;"Possess an ability to effectively sell and upsell./lili style="font-size: 14px; font-family: arial, sans-serif;"Efficiently process all incoming reservations received/lili style="font-size: 14px; font-family: arial, sans-serif;"Promptly mail all literature requests and confirmations./lili style="font-size: 14px; font-family: arial, sans-serif;"Reply to inquiries and requests via website and administrative messages./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Financial/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Provide support to the Spa Management team through excellent communication and business analysis./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist in developing procedures for accurate inventory control and monitoring Spa guest supplies.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Implement opportunities for managing operational costs and boosting the bottom line./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp;/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Marketing/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Assist in developing and maintaining gracious and efficient Spa Front Desk and Reservations procedures, with proactive anticipation of guest and Member needs./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist in effectively providing product/service knowledge to the staff with training and trend presentations to maximize the guest experience.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Involve, engage and motivate the YC Club employee to proactively sell and recommend the Spa./lili style="font-size: 14px; font-family: arial, sans-serif;"Consistently develop dynamic practices and grow sales through training, tools and monitoring./lili style="font-size: 14px; font-family: arial, sans-serif;"Ensure the Spa, Salon, Retail and Fitness Center are always staged for maximum buyer impact./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp;/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Guest Service/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Anticipate, identify and ensure customer needs are being met in the best possible way./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist the Spa Manager in monitoring customer satisfaction with surveys, focus groups, mystery shops and comment cards./lili style="font-size: 14px; font-family: arial, sans-serif;"Develop and deliver credible, competitive, value-plus service to the customer./lili style="font-size: 14px; font-family: arial, sans-serif;"Guide staff to become caring problem solvers, cooperative, accommodating and fair./lili style="font-size: 14px; font-family: arial, sans-serif;"Exhibit a professional attitude, diplomacy and an ability to handle difficult situations./lili style="font-size: 14px; font-family: arial, sans-serif;"Uphold and ensure gracious procedures in the handling of customers. Maintain fresh, effective programs that assist in consistently retaining and growing our customer base./lili style="font-size: 14px; font-family: arial, sans-serif;"Maintain compensation guidelines for customer complaint handling.nbsp;/li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Staffing and Human Resources/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Work with the Spa Manager to develop a recruitment kit for effective recruiting, screening, interviewing and hiring of Coordinators.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Implement ongoing skills training to ensure service standards are being upheld./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist with developing and monitoring job descriptions and staff goals planning./lili style="font-size: 14px; font-family: arial, sans-serif;"Help maintain staff licensing and certifications, ensuring accuracy and compliance./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist the Spa Manager to perform staff evaluation reports with proposed action plans./lili style="font-size: 14px; font-family: arial, sans-serif;"Effectively administer and monitor attendant scheduling procedures./lili style="font-size: 14px; font-family: arial, sans-serif;"Demonstrate an exceptional level of professionalism for the staff to emulate./lili style="font-size: 14px; font-family: arial, sans-serif;"Create a motivating environment of sincerity, warmth and fun for staff and guests./lili style="font-size: 14px; font-family: arial, sans-serif;"Implement negative staff behavior and dismissal guidelines with follow-through./lili style="font-size: 14px; font-family: arial, sans-serif;"Conduct weekly one-on-one meetings with direct reports./lili style="font-size: 14px; font-family: arial, sans-serif;"Create the culture of continuous improvements, fun on the job and career growth./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Operations/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Always maintain the Spa, Salon, Retail and Fitness Center in a very clean, organized and efficient way./lili style="font-size: 14px; font-family: arial, sans-serif;"Maintain an up to date version of the spa procedure manual and ensure Attendant compliance./lili style="font-size: 14px; font-family: arial, sans-serif;"Attend management meetings and convey all relevant information throughout the Spa./lili style="font-size: 14px; font-family: arial, sans-serif;"Work with Spa Manager to hold regular staff meetings to keep staff up to date on all aspects of the Sparsquo;s operation./lili style="font-size: 14px; font-family: arial, sans-serif;"Ensure equipment is maintained in good working order./lili style="font-size: 14px; font-family: arial, sans-serif;"Minimize or eliminate losses through negligence with monitoring programs./lili style="font-size: 14px; font-family: arial, sans-serif;"Implement clearly established opening and closing procedures./lili style="font-size: 14px; font-family: arial, sans-serif;"Manage inventory effectively; follow purchasing standards and ensure compliance./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp; nbsp; nbsp; nbsp;Supervision/strong/span/pul type="disc"li style="font-size: 14px; font-family: arial, sans-serif;"Ensure timely completion of all supervisory duties./lili style="font-size: 14px; font-family: arial, sans-serif;"Supervise Coordinating staff. Assist with training, supervising and scheduling of all nbsp;therapists, salon, spa concierge, and locker attendants. nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"With the Spa Manager, administer and oversee performance evaluations for all ./lili style="font-size: 14px; font-family: arial, sans-serif;"Professionally handle all spa guest disputes and concerns./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist Spa Manager with implementation of Spa procedural and training materials./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist and support entire spa management team as necessary./lili style="font-size: 14px; font-family: arial, sans-serif;"Assist Management team with operations, problem-solving and training./lili style="font-size: 14px; font-family: arial, sans-serif;"Ensure that all Spa team Members deliver exceptional, unparalleled guest experience and customer service to Spa patrons./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"ustrongOther Duties and Responsibilities:/strong/u/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, nbsp;procedures, and standards of service to achieve the overall objectives of this position./lili style="font-size: 14px; font-family: arial, sans-serif;"Meet departmental productivity, organization, punctuality/attendance and consistency standards./li/ulul type="disc"li style="font-size: 14px; font-family: arial, sans-serif;"Maintain a positive and respectful attitude./lili style="font-size: 14px; font-family: arial, sans-serif;"Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Maintain privacy of our Members at all time./lili style="font-size: 14px; font-family: arial, sans-serif;"Maintain a clean and neat appearance at all times. nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Communicate regularly and effectively with all employees, supervisors, managers and directors./lili style="font-size: 14px; font-family: arial, sans-serif;"Perform work in a safe and high quality manner./lili style="font-size: 14px; font-family: arial, sans-serif;"Project a favorable image of Yellowstone Club to Members and guests at all times./li/ululli style="font-size: 14px; font-family: arial, sans-serif;"Must be able to work flexible work hours/schedule including evenings, weekends and holidays. nbsp;Long hours may be required due to business demands./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongDisclaimer: nbsp;/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. nbsp; All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguExperience/Education Required/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"High School or equivalent education required. Bachelorrsquo;s degree preferred./span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguExperience/Education Preferred/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"At least two years in a top resort/spa operation./span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguCertificates amp; Licenses/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Valid State Driverrsquo;s License/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguComputer Skills/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Able to perform basic computer skills and willing to be trained on specific spa, salon amp; fitness software.nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguLanguage Ability/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. nbsp;Able to write clearly and legibly. nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguMath Ability/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Able to perform basic math calculations./span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguReasoning Ability/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving./span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"strongnbsp;/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"stronguWork Environmentnbsp;/u/strong/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. nbsp; However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/pp id="isPasted"span style="font-size: 14px; font-family: arial, sans-serif;"strongPhysical Demands/strong/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems./lili style="font-size: 14px; font-family: arial, sans-serif;"Must be able to stand and exert well-paced ability for up to four hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task./lili style="font-size: 14px; font-family: arial, sans-serif;"Must be able to lift up to 15lbs. On a regular and continuing basis./lili style="font-size: 14px; font-family: arial, sans-serif;"Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity./lili style="font-size: 14px; font-family: arial, sans-serif;"Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees./lili style="font-size: 14px; font-family: arial, sans-serif;"Vision occurs continuously with the most common visual functions being those of near vision and depth perception./lili style="font-size: 14px; font-family: arial, sans-serif;"Ability to spend extended lengths of time viewing a computer screen./lili style="font-size: 14px; font-family: arial, sans-serif;"Requires manual dexterity to use and operate all necessary equipment./lili style="font-size: 14px; font-family: arial, sans-serif;"Must have finger dexterity to be able to operate office equipment such as computers, printers./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"ustrongReceipt and Acknowledgment/strong/u/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"I acknowledge and understand that:nbsp;/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"The job description provides a general summary of the position in which I am employed. nbsp;The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.nbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club./lili style="font-size: 14px; font-family: arial, sans-serif;"I have read and understand this job description as outlined herein. nbsp;I have been allowed to ask questions in order to clarify any points listed on this job description./li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/pp id="isPasted"span style="font-size: 14px; font-family: arial, sans-serif;"The position offered is a seasonal position located in Big Sky, Montana.nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"Yellowstone Club offers great benefits including:/span/pulli style="font-size: 14px; font-family: arial, sans-serif;"Free transportation to and from Bozemannbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Complimentary shift mealsnbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Health Benefits for all Seasonal Employees/lili style="font-size: 14px; font-family: arial, sans-serif;"401k eligibility and bi-weekly match/lili style="font-size: 14px; font-family: arial, sans-serif;"Access to onsite fitness center 24/7/lili style="font-size: 14px; font-family: arial, sans-serif;"Discounted Employee Housing in Big Sky or Bozemannbsp;/lili style="font-size: 14px; font-family: arial, sans-serif;"Discounts to over 1000 retailers through ADP LifeMart and Expert Voice/lili style="font-size: 14px; font-family: arial, sans-serif;"End of season employee appreciation day and retail sale/lili style="font-size: 14px; font-family: arial, sans-serif;"Access to Employee Store in Bozeman nbsp;/li/ulpspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"For more information about the Club, visit a href="http://www.yellowstoneclub.com" target="_blank"www.yellowstoneclub.com/a./span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"To apply, please visit www.yellowstoneclub.com and click on quot;YC Careersquot; at the bottom of the homepage.nbsp;/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"br/span/ppspan style="font-size: 14px; font-family: arial, sans-serif;"#LI-CK1/span/p/div/div