Customer Experience Coordinator (Westminster, CO, US, 80234) - Full-time

pspan style="font-family:Arial, Helvetica, sans-serif"strongRequisition Number:/strong 208259 /span/pdivdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Job Description/H2 /divdivpThe Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects./p pKey Responsibilities Include: /p ul liServe as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information./li liCarry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization./li liAccurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Expected to be the main point of contact within the scheduling department for issues of this nature./li liResponsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de-escalate situations. Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication./li liProduce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats./li liUse the external communications system to access required information for specified purposes./li liProvide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls./li liSupport project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues./li /ul /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H2 style="font-size:1.0em;margin:0.0px"Skills/Qualifications/H2 /divdivpRequired:/p ul liHigh School Diploma/GED/li liExcellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls/li /ul p /p pPreferred:/p ul liProficiency with the Microsoft Office Suite/li liMinimum 2 years of Fire Suppression Systems experience/li liExperience with reading, understanding, and creating quotes./li liFire Certifications/li /ul /div/div/divp /p pstrongspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"​Benefits/span/span/strongbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost./span/span/p pbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"Additionally, our employee-partners enjoy:/span/span/p pbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:16.0px"•    /spanspan style="font-size:14.0px"Competitive Pay br•    401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)br•    Disability, Life and ADamp;D Insurance, 100% Company Paidbr•    Paid Time Off and Holidays br•    Skills Development, Training and Career Advancement Opportunities/span/span/p p /p pspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"strongCompensation/strong/span/spanbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"A reasonable estimate of base salary for this role ranges between $21.18 - $26.68/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision./span/span/p p /p pstrongspan style="font-size:16.0px"span style="font-family:Arial, Helvetica, sans-serif"Company Information/span/span/strongbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard amp; Poor’s 500 Index and Nasdaq-100 Index./span/span/p pbrspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law./span/span/p p /p pspan style="font-size:14.0px"span style="font-family:Arial, Helvetica, sans-serif"This job posting will remain open for at least five (5) days./span/span/p p /p p /p pspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"strongJob Category:/strong Office Administration brstrongOrganization:/strong FirebrstrongEmployee Status:/strong RegularbrstrongSchedule:/strong Full TimebrstrongShift:/strong 1st Shift/span/span/p pspan style="font-family:Arial, Helvetica, sans-serif"span style="font-size:14.0px"​/span/span/p