Front Desk Agent - The Leo Kent Hotel - Part-time

div pstronguWhat you will be doing/u/strong/p ul liGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary./li liPromptly, accurately and efficiently know how and where to post all charges./li liHave complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often./li liAccurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly./li liReview any reservations with special requests and work to block rooms accordingly./li liHave knowledge of hotel rates, discounts and how to handle each./li liHave working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary./li /ul /div