Customer Care Specialist I - Residential

pubJob Description:/b/u/pdivdivpuspanJob Description:/span/uspan /span/p/divdivpbspanTHIS IS MONDAY-FRIDAY, IN OFFICE /spanspanPOSITION/span/bspan /span/p/divdivpspan /span/p/divdivpspanspanJoin Our Team as a /spanspanCustomer Care Specialist/spanspan!/span/spanspan /span/p/divdivpspanspanAt Sparklight and our Cable One family of Brands, /spanspanwe’re/spanspan all about/spanspan our neighborly approach, /spanspanconnec/spanspanting/spanspan people to what matters most. Are you ready to be a crucial part of this mission? /span/spanspan /span/p/divdivpspanspanAs a Customer Care Specialist, /spanspanyou’ll/spanspan be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth./span/spanspan /span/p/divdivpspan /span/p/divdivpbspanLocation:/span/bspanspan /span/spanspan /span/ppspanThis role will operate in Grenada MS./span/p/divdivpspan /span/p/divdivpbspanWhat /spanspanYou’ll/spanspan Be Doing:/span/bspan /span/p/divdivullipspanspanEngage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face/spanspan, chat/spanspan or on the phone./span/spanspan /span/p/li/ul/divdivullipspanspanSolve Problems: Tackle customer issues, provide /spanspanaccurate/spanspan billing information, and resolve standard problems./span/spanspan /span/p/li/ul/divdivullipspanspanDrive Revenue: Secure new and incremental revenue by promoting our products and services./span/spanspan /span/p/li/ul/divdivullipspanspanEducate amp; Assist: Guide customers on using our products and help them navigate our services./span/spanspan /span/p/li/ul/divdivullipspanspanFollow-Up: Make sure every issue is resolved to our customers#39; satisfaction and keep improving our service./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanCore Competencies/span/bbspan /span/bspanspan /span/spanspanspan /span/spanspan /span/p/divdivullipbspanCommitted:/span/bbspan /span/bspanspanValues each and every customer, while working hard to keep their business and support our communities./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipbspanHelpful:/span/bspanspan /span/spanspanspanDelivers support in the ways that are most useful to our customers and addresses their needs with /spanspanexpertise/spanspan, respect, and empathy./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/div/divdivdivullipbspanProactive:/span/bspanspan /span/spanspanspanUnderstand what our customers need/spanspan /spanspanand actively /spanspanwork/spanspan to make their relationship with us seamless, easy, and rewarding./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipbspanPersonal:/span/bbspan /span/bspanspanKnows our customers well, and tailors our communications and interactions to address their needs and expectations./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanWhat /spanspanWe’re/spanspan Looking For:/span/bspan /span/p/divdivullipspanspanEducation amp; Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!/span/spanspan /span/p/li/ul/divdivullipspanspanSkills: Outstanding communication, solid data entry, and computer skills./span/spanspan /span/p/li/ul/divdivullipspanspanKnowledge: Eager to learn about our products and stay /spanspanup to date/spanspan with what we offer./span/spanspan /span/p/li/ul/divdivullipspanspanA good driving/spanspan record and a valid /spanspandriver’s license/span/spanspanspan /span/spanspanspanin the state you are /spanspanapplying/spanspan for./span/spanspan /span/p/li/ul/divdivullipspanspanBilingual (English and Spanish) /span/spanspanspan /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPay Rate:/span/bspan /span/p/divdivullipspanspanHourly rate of $13/spanspan.75/spanspan - $14/spanspan.50/span/spanspanspan. /spanspanWe offer an hourly wage based on experience, with a focus on /spanspanproviding/spanspan growth opportunities for both entry-level candidates and those with more experience./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanBenefits/span/bspanspan /span/spanspanspan /span/spanspan /span/p/divdivpspanspanCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/divdivullipspanspanMedical, dental, and vision plans – start when you start!/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanLife insurance (self, spouse, children)/span/spanspanspan /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanPaid time off (vacation, holiday, and personal/sick days)/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspan401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation/span/spanspan /span/p/li/ul/divdivullipspanspanGroup Legal plan with Identity Theft Protection/span/spanspanspan /span/spanspanspan /span/spanspan /span/p/li/ul/div/divdivdivpspanspan /span/spanspan /span/p/divdivpbspanAdditional Perks/span/bbspan /span/bspanspan /span/spanspanspan  /span/spanspan /span/p/divdivullipspanspanTuition reimbursement (up to $5,250 on 1st year)/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAnnual community support to various organizations across the U.S./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAssociate recognition amp; awards programs/span/spanspanspan /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanAdvancement opportunities/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivullipspanspanCollaborative work environment/span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/li/ul/divdivpspanspan /span/spanspan /span/p/divdivpbspanWe’re/spanspan an Award-Winning Organization!/span/bspanspan /span/spanspanspan  /span/spanspan /span/p/divdivullipspanspanForbes’ “America’s Best Midsized Employers” 2021-2023/span/spanspan /span/p/li/ul/divdivpspanspan /span/spanspan /span/p/divdivpbspanOur Commitment/span/bspanspan /span/spanspanspan /span/spanspan /span/p/divdivpspanspan /span/spanspan /span/p/divdivpspanspanDiversity lies in the communities we serve and among the associates who dedicate themselves to /spanspanensure/spanspan our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, /spanspanbackgrounds/spanspan and perspectives that, when /spanspancombined, truly make us an unstoppable force. /spanspan#34;Stronger Together#34; is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day./span/spanspanspan  /span/spanspanspan /span/spanspan /span/p/divdivpspanspanCable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability./span/spanspanspan /span/spanspanspan /span/spanspanspan /span/spanbr /spanspan /span/spanspanspan /span/spanspan /span/p/divdivpbspanPre-hire Processes/span/bspanspan /span/spanspanspan /span/spanspan /span/p/divdivpspanspan /span/spanspan /span/p/divdivpspanspanCable One and our family of brands /spanspanis/spanspan committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career./span/spanspanspan  /span/spanspan /span/p/div/divp/p