Retail Associate - Full-time / Part-time

%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3EGENERAL PURPOSE:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3EThe Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.%26nbsp; The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3EESSENTIAL FUNCTIONS:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli%3E%3Cfont size=%22%22%3EUnderstands that safety is the number one priority and practices safe behaviors in everything they do.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EMaintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3ETreats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EAssists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.%26nbsp; Greets all Customers by making eye contact, smiling and saying %22hello%22 throughout the Store as well as saying %22thank you%22 with every register transaction.%26nbsp;%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EProvides prompt and efficient responses to Customers at all times.%26nbsp; Responds to Customer Service calls immediately.%26nbsp; Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3ERepresents and supports the Company brand at all times.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EMaintains a professional appearance and adheres to the Company%27s dress code at all times.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EPerforms daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EExpedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EUnderstands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EAs a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EFollows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EFollows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.%26nbsp; Maintains a high level of awareness and accuracy when handling bankable tenders.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EDemonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.%3C/font%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3ECOMPETENCIES:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli%3E%3Cfont size=%22%22%3EManages Work Processes%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EBusiness Acumen%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EPlans, Aligns %26amp; Prioritizes%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EBuilds Talent%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3ECollaborates%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3ELeading by Example%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3ECommunicates Effectively%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EEnsures Accountability %26amp; Execution%3C/font%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3EQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli%3E%3Cfont size=%22%22%3EEffectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.%3C/font%3E%3C/li%3E%0A %3Cli%3E%3Cfont size=%22%22%3EAbility to perform basic mathematical calculations commonly used in retail environments.%3C/font%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3EPHYSICAL REQUIREMENTS/ADA:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3EAbility to use all Store equipment, including PDTs, registers and PC as required.%3Cbr /%3E%0AAbility to spend up to 100% of working time standing, walking, and moving around the Store.%3Cbr /%3E%0AAbility to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.%3Cbr /%3E%0AAbility to occasionally push, pull and lift more than 25 pounds.%3Cbr /%3E%0AAbility to use janitorial equipment, rolling racks, ladders and other assigned supplies.%3Cbr /%3E%0ACertain assignments may require other qualifications and skills.%26nbsp;%3Cbr /%3E%0AAssociates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3ESUPERVISORY RESPONSIBILITIES:%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3ENone%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3E%3Cstrong%3E%3Cu%3EDISCLAIMER%3C/u%3E%3C/strong%3E%3C/font%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cfont size=%22%22%3EThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management%27s discretion.%3Cbr /%3E%0ARoss is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company%27s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.%3Cbr /%3E%0A%3Cbr /%3E%0A%3Cp%3E%3Cspan style=%22font-family: Arial; font-size: medium;%22%3EThe base pay range for this role is %2414.81 - %2415.31. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.%3Cbr%3E%3Cbr%3EBenefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.%3C/font%3E%3Cbr%3E%3Cbr%3ERoss Stores Inc. is continually accepting applications for this position. The requisition does not have an anticipated close date.%3C/font%3E