Retail Banker I (30 Hour) - Hillsborough

p style="text-align:left"bWork Location:/b/pHillsborough, New Jersey, United States of Americap style="text-align:inherit"/pp style="text-align:left"bHours:/b/p30p style="text-align:inherit"/pp style="text-align:left"bPay Details:/b/p$22.50 - $29.00 USDp style="text-align:inherit"/pp style="text-align:left"TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate#39;s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. /pp style="text-align:inherit"/pp style="text-align:left"As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role./pp style="text-align:inherit"/pp style="text-align:left"bLine of Business:/b/pPersonal amp; Commercial Bankingp style="text-align:left"bJob Description:/b/ppThe Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD./pp/ppbspanDepth amp; Scope:/span/b/pullispanProficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience/span/lilispanRequires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk/span/lilispanEstablishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral/span/lilispanMakes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs/span/lilispanUtilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities/span/lilispanIndependently resolves customer issues, errors and problems, escalating when necessary/span/lilispanBuilds working relationships with customers and explains detailed and/or complicated information./span/lilispanRequires full proficiency gained through job related training to perform a range of activities/span/lilispanParticipates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise/span/lilispanEngages in conversations with customers about loan products, facilitates the application intake/span/lilispanMust maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)/span/lili/li/ulpbspanEducation amp; Experience:/span/b/pullispanHS Diploma or GED/span/lilispan1#43; years#39; experience working with customers and or sales in any capacity or equivalent demonstrated through any of the following: volunteering, education, military experience preferred./span/lilispanTeller experience preferred/span/lilispanMust be able to complete teller training upon hire to take customer transactions /span/lilispan Demonstrated ability to engage in customer conversations while educating them on products and services preferred/span/lilispanDemonstrated organization skills to handle multiple tasks in a fast-paced environment/span/lilispanExcellent communication skills with ability to be concise, clear and consistent/span/lilispanDemonstrated ability to schedule and prioritize work/span/lilispanDemonstrated ability to work independently and within deadlines/span/lilispanSound judgment in decision making and effective problem solving/span/lilispanProficient in Microsoft Office/span/lilispanNotary License (Preferred)/span/li/ulp/ppbspanCustomer Accountabilities:/span/b/pullispanDelivers Legendary experience by helping customers, building relationships, and delivering service and advice /span/lilispanUnderstands and supports the Bank#39;s Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content amp; tools, (2) providing consultative support, and (3) advocating for them with proactive insights amp; recommendations/span/lilispanServes as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time amp; money/span/lilispanConsistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution/span/lilispanEngages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately/span/lilispanUnderstands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs/span/lilispanMay act as a point of escalation for Customer questions or concerns /span/lilispanMay perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures/span/lilispanConsiders the impact of decisions on the well-being of TD, its Customers and stakeholders   /span/lilispanActs as a brand champion both internally and externally/span/lilispanRecognizes transaction needs and educates clients on self-service channels including digital options/span/lilispanBrings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time/span/li/ulp/ppbspanShareholder Accountabilities:/span/b/pullispanEnsures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer/span/lilispanParticipates in the Stores daily operations to ensure alignment with TD#39;s risk framework/span/lilispanUnderstands and applies operating policies and procedures/span/lilispanSupports the timely and accurate completion of business processes and procedures/span/lilispanEscalates non-standard or high-risk transactions/activities as necessary/span/lilispanEnsures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations/span/lilispanEnsures necessary due diligence to support the accuracy of all customer transactions/activities/span/lilispanKnowledgeable of and complies with Bank Code of Conduct/span/lilispanContributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location/span/lilispanExecutes with excellence by adhering to all risk and control policies/procedures/span/lili/li/ulp/ppbspanEmployee/Team Accountabilities:/span/b/pullispanParticipates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest/span/lilispanSupports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit/span/lilispanParticipates/spanspan in personal performance management and development activities/span/lilispanKeeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities/span/lilispanContributes to a fair, positive and equitable environment that supports a diverse workforce/span/lilispanActs as a brand ambassador for your business area/function and the Bank, both internally and/or externally /span/lilispanUtilizes feedback through coaching sessions to demonstrate stronger performance/span/lilispanEstablishes relationships with partner bankers to make effective referrals to them/span/lilispanContributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team/span/lilispanCollaborates with team members in contributing to the success of the /spanspanteam and organization/span/lilispanActively seeks opportunities to improve delivery of work with high attention to quality standards/span/lilispanActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills/span/lilispanPositively/spanspan embraces change/span/lilispanAdheres and participates in TD#39;s Shared Commitments and code of conduct expectations/span/lilispanEngaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience/span/li/ulp/ppbspanOCC Language:/span/b/pullispanThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007/span/lilispanMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36/span/lilispanMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007/span/lilispanSatisfactory results on a criminal background check and a credit report check, and spanstatements/certification/span from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position/span/li/ulp/ppbPhysical Requirements:/bbr /Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%br /Domestic Travel – Occasionalbr /International Travel – Neverbr /Performing sedentary work – Continuousbr /Performing multiple tasks – Continuousbr /Operating standard office equipment - Continuousbr /Responding quickly to sounds – Continuousbr /Sitting – Frequentbr /Standing – Frequentbr /Walking – Occasionalbr /Moving safely in confined spaces – Occasionalbr /Lifting/Carrying (under 25 lbs.) – Occasionalbr /Lifting/Carrying (over 25 lbs.) – Occasionalbr /Squatting – Occasionalbr /Bending – Occasionalbr /Kneeling – Occasionalbr /Crawling – Occasionalbr /Climbing – Occasionalbr /Reaching overhead – Occasionalbr /Reaching forward – Occasionalbr /Pushing – Occasionalbr /Pulling – Occasionalbr /Twisting – Occasionalbr /Concentrating for long periods of time – Continuousbr /Applying common sense to deal with problems involving standardized situations – Continuousbr /Reading, writing and comprehending instructions – Continuousbr /Adding, subtracting, multiplying and dividing – Continuousbr /br /The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities amp; duties are considered essential functions for ADA purposes./pp style="text-align:inherit"/pp style="text-align:left"bWho We Are:/bbr /TD is one of the world#39;s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. /pp style="text-align:inherit"/pp style="text-align:left"TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you./pp style="text-align:inherit"/pp style="text-align:left"bOur Total Rewards Package/b/pp style="text-align:left"br /Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable spanspanspanspanspanspanspanspanspanspanspanspanspanspanspanspan class="WJQ0"compensation/incentive/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span/span awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. a href="http://hrportal.ehr.com/tdtotalrewards" target="_blank"Learn more/a/pp style="text-align:inherit"/pp style="text-align:left"bspanAdditional Information:/span/bbr /spanWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.br /br /bColleague Development /bbr /If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.br /br /bTraining amp; Onboarding/bbr /We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.br /br /bInterview Process /bbr /We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call./span/pp/ppbAccommodation/b/ppTD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law./pp/ppIf you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at a href="mailto:USWAPTDO#64;td.com" target="_blank"USWAPTDO#64;td.com/a.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process./p