Service Desk - Part-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;202 Columbia TN - Columbia, TN/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Part Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$12.50 - $12.50 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4h2span style="font-family:Cambria,serif"span style="color:#7030a0"Company amp; Benefits/span/span/h2 pspan style="font-family:Calibri,sans-serif"As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partnersrsquo; core purpose is to inspire people to change their lives (and have fun doing it)! We are span style="background-color:#fcfcfc"span style="color:#000000"an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:/span/span/span/p pnbsp;/p ul lispan style="font-family:Calibri,sans-serif"Positive and professional environment where our brand promise is ldquo;Judgement Free Zonerdquo; /span/li lispan style="font-family:Calibri,sans-serif"Growth Opportunities: over 90% of our management team started as an entry level team member/span/li lispan style="font-family:Calibri,sans-serif"Competitive pay /span/li lispan style="font-family:Calibri,sans-serif"401K Retirement Fund (Annual discretionary employer match up to 6%)/span/li lispan style="font-family:Calibri,sans-serif"Regular involvement in community outreach events/span/li lispan style="font-family:Calibri,sans-serif"Free employee Black Card Membership /span/li /ul pnbsp;/p h2span style="font-family:Cambria,serif"span style="color:#7030a0"Job Description Summary/span/span/h2 pspan style="font-family:Calibri,sans-serif"The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. /span/p pnbsp;/p h2span style="font-family:Cambria,serif"span style="color:#7030a0"Essential Job Functions/span/span/h2 ul lispan style="font-family:Calibri,sans-serif"Greet all members and guests upon arrival and say goodbye upon departure;/span/li lispan style="font-family:Calibri,sans-serif"Monitor club access to both members and non-members; /span/li lispan style="font-family:Calibri,sans-serif"Answer questions and handle member and guest complaints;/span/li lispan style="font-family:Calibri,sans-serif"Answer phone calls and provide information to prospects;/span/li lispan style="font-family:Calibri,sans-serif"Give tours to prospective members;/span/li lispan style="font-family:Calibri,sans-serif"Sell memberships, write agreements, and enter new members into database;/span/li lispan style="font-family:Calibri,sans-serif"Operate Point-of-Sale system and collect balances on past due accounts;/span/li lispan style="font-family:Calibri,sans-serif"Organize and maintain customer service front desk; /span/li lispan style="font-family:Calibri,sans-serif"Schedule appointments for fitness training sessions;/span/li lispan style="font-family:Calibri,sans-serif"Complete the Club Walk-Around every 20 minutes and complete checklists;/span/li lispan style="font-family:Calibri,sans-serif"Answer questions and give guidance to new employees; /span/li lispan style="font-family:Calibri,sans-serif"Perform beginning of shift and end of shift procedures; /span/li lispan style="font-family:Calibri,sans-serif"Perform club housekeeping including, but not limited to:/span ul style="list-style-type:circle" lispan style="font-family:Calibri,sans-serif"Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;/span/li lispan style="font-family:Calibri,sans-serif"Dusting where and when necessary including vents;/span/li lispan style="font-family:Calibri,sans-serif"Wiping tile, walls, and doors;/span/li lispan style="font-family:Calibri,sans-serif"Vacuuming and mopping floors; /span/li lispan style="font-family:Calibri,sans-serif"Replenishing toilet paper and soap;/span/li lispan style="font-family:Calibri,sans-serif"Emptying trash cans; and,/span/li lispan style="font-family:Calibri,sans-serif"Maintaining organization of cleaning closet./span/li /ul /li /ul pnbsp;/p ul lispan style="font-family:Calibri,sans-serif"Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, /span/li lispan style="font-family:Calibri,sans-serif"Perform all other duties as assigned or required. /span/li /ul pnbsp;/p h2span style="font-family:Cambria,serif"span style="color:#7030a0"Education amp; Experience/span/span/h2 ul lispan style="font-family:Calibri,sans-serif"High School Diploma or G.E.D. preferred;/span/li lispan style="font-family:Calibri,sans-serif"Previous customer service and/or sales experience preferred;/span/li lispan style="font-family:Calibri,sans-serif"Previous cleaning/maintenance experience preferred; and,/span/li lispan style="font-family:Calibri,sans-serif"Basic computer literacy./span/li /ul pnbsp;/p h2span style="font-family:Cambria,serif"span style="color:#7030a0"Skills and Abilities /span/span/h2 ul lispan style="font-family:Calibri,sans-serif"Excellent phone, communication, and interpersonal skills;/span/li lispan style="font-family:Calibri,sans-serif"Understand and be able to communicate the Judgment Free Zone concept;/span/li lispan style="font-family:Calibri,sans-serif"Accuracy with numbers; /span/li lispan style="font-family:Calibri,sans-serif"Ability to follow directions;/span/li lispan style="font-family:Calibri,sans-serif"Ability to work well independently and with others;/span/li lispan style="font-family:Calibri,sans-serif"Positive attitude and willingness to help others;/span/li lispan style="font-family:Calibri,sans-serif"Ability to maintain composure in difficult situations; and,/span/li lispan style="font-family:Calibri,sans-serif"Ability to recognize and learn from mistakes./span/li /ul pnbsp;/p h2span style="font-family:Cambria,serif"span style="color:#7030a0"Physical Environment amp; Requirements /span/span/h2 ul lispan style="font-family:Calibri,sans-serif"Primarily indoor environment with normal exposure to light, sound, heat, and cold;/span/li lispan style="font-family:Calibri,sans-serif"Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; /span/li lispan style="font-family:Calibri,sans-serif"Must be able frequently move, lift, push, pull, carry at least 60 lbs.;/span/li lispan style="font-family:Calibri,sans-serif"Must be able to operate equipment such as vacuums and floor scrubbers;/span/li lispan style="font-family:Calibri,sans-serif"Exposure to standard cleaning fluids and chemicals;/span/li lispan style="font-family:Calibri,sans-serif"Must be able to recognize, identify, and judge behavior within environment; and, /span/li lispan style="font-family:Calibri,sans-serif"Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information./span/li /ul pnbsp;/p pspan style="font-family:Calibri,sans-serif"emNothing in this job description restricts managementrsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects managementrsquo;s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time./em/span/p h4Qualifications/h4br