Winter Guest Services Agent I - Down Hill - Full-time / Part-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Downhill Ski Resort - Truckee, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Seasonal/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$18.19 - $25.10 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Day/div /div h4Description/h4pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Tahoe Donner Association is looking for fun and personable strongWinter Guest Services Agents/strong to join our Downhill Ski Resort Operations! The Winter Guest Services Agent is a front-line position that interacts with a potentially high volume of guests in a fast-paced environment at the Tahoe Donner Downhill Ski Resort.nbsp; The Winter Guest Service Agents are responsible for greeting and assisting all guests, selling and fulfilling all Downhill Ski Resort products, including lift tickets, lessons, season passes, programs, rentals and retail items.nbsp; /span/span/span/span/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"stronguspan style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"ESSENTIAL FUNCTIONS/span/span/u/strong/span/span/p pnbsp;/p ol lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Provide excellent customer service to members, guests, general public and employees.nbsp; Treats all external and internal customers with respect and dignity./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Maintain current knowledge and follow association policies, procedures, rules and regulations as applicable to the position./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Maintains thorough knowledge of all product offerings, mountain operations, events and assists customers with online product sales, arrival procedures and questions. Requires communicating in person and via phone as well as via the ski school radio as needed./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Operate the resortrsquo;s Point of Sale System (RTP) to sell products, schedule lessons, and fulfil orders completed online. /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Provide accurate cash handling and abides by the organizational standards for safety amp; security./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Assist with retail pricing, restocking, tidying etc. and assisting customers with retail selection and sales. Assist with guest lockers and follows lost amp; found procedural standards./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Coordinate and assist with group bookings, programs, and winter events./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"Keep a clean and safe work environment.nbsp; Assist with light cleaning duties and snow removal including shoveling and clearing snow from walkways and paths./span/span/span/span/li /ol pnbsp;/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"strongspan style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"We have both full-time and part-time seasonal opportunities available!nbsp;/span/span/strong/span/span/p pnbsp;/p pnbsp;/p pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"To view the complete job description, please clickstrongu a href="https://tahoedonner.sharepoint.com/:b:/g/hr/EeqgBn4iYZpCu-JDUXUupDEB_wGcDJuHkTqTdmx_Hd-PiA"HERE/a/u/strong!!/span/span/span/span/p pbr / span style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"We offer competitive starting pay based on experience and availability, performance-based advancement, use of Tahoe Donner Association Amenities, free gym membership at Trout Creek Recreation Center, food amp; beverage discounts and retail discounts!/span/span/span/spanbr / br / nbsp;/p pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"strongspan style="font-size:16.0pt"span style="font-family:quot;Times New Romanquot;,serif"It#39;s all happening HERE at Tahoe Donner Association!nbsp; Come Share the Stoke!/span/span/strong/span/span/p h4Qualifications/h4brpspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"strongspan style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"We are looking for applicants who exhibit the following qualities: /span/span/strong/span/span/p ul lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Consistency and Reliability/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Cheerful and Positive Attitude/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Energetic and outgoing personality/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Values Teamwork/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-size:12.0pt"span style="font-family:quot;Times New Romanquot;,serif"Loves Serving and Helping Others. /span/span/span/span/li /ul pnbsp;/p pspan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"strongspan style="font-size:14.0pt"span style="font-family:quot;Times New Romanquot;,serif"We are looking for the following qualifications:/span/span/strong/span/span/p pnbsp;/p ul lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Proficiency required in RTP POS System and Microsoft Office Systems/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Required proficiency with common office machines and their operations./span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Proficient in the product offerings of Tahoe Donner/span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to always provide exemplary guest service and create positive guest experiences./span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to adapt to and embrace variable situations./span/span/span/li lispan style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Current Cardiopulmonary Resuscitation (CPR) and First Aid certifications are recommended./span/span/span/li /ul p style="text-align:justify"nbsp;/p p style="text-align:justify"span style="font-size:11pt"span style="font-family:quot;Calibriquot;,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and one to three monthsrsquo; related experience and/or training; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position. /span/span/span/p div style="page-break-after:always"span style="display:none"nbsp;/span/div p style="margin-left:24px"nbsp;/p