Front of House - Full-time

pbPay: $28.00 /hr/b/pp/ppThe Front of House/Concierge will be responsible for meeting and greeting all visitors/guests and guiding them to their destination, answering questions or concerns. The Front of House/Concierge will work closely with the reception desk./pp/ppbJob duties/b/pullipReview DAAG (Day At A Glance) first thing in the morning/p/lilipGreeting visitors/guests warmly and professionally. /p/lilipTime permitting, QC VIP VO/p/lilipConf room QC - meetings booked that day/p/lilipEscorts/p/lilipVIP check in/daily/p/lilipVO check in/p/lilipconference room request from guest/visitor/p/lilipAnswering visitors/guest questions, addressing concerns, and resolving problems efficiently and effectively. /p/lilipKeeping accurate records of visitors/guest requests, reservations, and other relevant information/p/lilipCommunicating with hosoitality, maintenance, and other departments to ensure smooth operations and visitors/guest satisfaction. /p/lilipClient meeting guest instructions (OMM attorney instructions for guests)/p/lilipRSVP invites for Firm Lunches (Calendar Invites for the Firm Lunch tracking list)/p/lilipCardkey prep for incoming Visitors/p/lilipPreparing card/map in advance/p/lilipCatering invoices/p/lilipcross check names in DAAG/and lobby security in/p/lilipAfternoon room set ups/p/lilipAfternoon room QC#39;s/p/lilipNext day set ups/p/lilipCatering Orders/p/lilipAdhere to Williams Lea policies in addition to client site policies/p/li/ulp/ppbspanJob qualifications/span/b/pullipspanHighschool diploma or equivalent required. Higher level education preferred or equivalent work experience/span/p/lilipspanMinimum 3 years’ experience preferably in a legal, banking or large corporate environment/span/p/lilipspanReception, switchboard or administrative assistant experience preferred/span/p/lilipspanAbility and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficiently/span/p/lilipspanProven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience/span/p/lilipspanIntermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools /span/p/lilipspanFamiliar with general office procedures to meet and maintain client satisfaction/span/p/lilipspanAbility to work in a fast-paced, team environment, working both independently and collaboratively/span/p/lilipspanAbility to prioritize work, balance projects and meet deadlines in a timely manner/span/p/lilipspanStrong attention to detail with good organizational skills and emphasis on accuracy and quality/span/p/lilipspanAbility to handle sensitive and/or confidential documents and information/span/p/lilipspanAbility to make independent decisions that conform to business needs and policy/span/p/lilipspanAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level/span/p/lilipspanExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure/span/p/lilipspanMust be self-motivated with positive can-do attitude/span/p/lilipspanMust be able to interact effectively with multi-functional and diverse backgrounds/span/p/li/ulpspan /span/ppbspanStatement of other duties/span/b/pullipspanThis document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions /span/p/li/ulpspan /span/ppbspanWorking conditions/span/b/pullipspanPosition operates at sites with maximum of 24/7 operations.span  /spanIndividual shift requirements will vary by site/span/p/lilipspanAbility to work overtime as needed/span/p/lilipspanWork is performed in a professional work environment/span/p/lilipspanProfessional attire required/span/p/lilipspanHazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies/span/p/lilipspanMust be able to work sitting down all or most of the time/span/p/li/ul