Customer Service Representative - Full-time

div div pspan style="font-size:12pt;"strongCustomer Service Representative - Earn Up to $23 hr./strong/span/p pspan style="font-size:12pt;"Are you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!/span/p pspan style="font-size:12pt;"Reasons you will love working here:/span/p ul lispan style="font-size:12pt;"Competitive compensation/span/li lispan style="font-size:12pt;"Flexible schedules that fit YOUR life - Work From Home Opportunities Available!/span/li lispan style="font-size:12pt;"Paid Time Off - strong10 days of PTO available after ninety days!/strong/span/li lispan style="font-size:12pt;"Bonus incentives up to 1k per month -You are bonused based on the quality of your customer service!/span/li lispan style="font-size:12pt;"On-site continuous training/span/li lispan style="font-size:12pt;"Career Advancement Opportunities - We pride ourselves in promoting from within the organization and we are committed to helping you grow into leadership position if that is a path you are interested in./span/li lispan style="font-size:12pt;"Full Benefits Package with a 401k/span/li /ul pspan style="font-size:12pt;"We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!/span/p pspan style="font-size:12pt;"Our Customer Service Representatives serve customers by providing product and service information and resolving product and service problems./span/p ul lispan style="font-size:12pt;"Maintaining a positive, empathetic, and professional attitude toward customers at all times./span/li lispan style="font-size:12pt;"Responding promptly to customer inquiries./span/li lispan style="font-size:12pt;"Communicating with customers through various channels./span/li lispan style="font-size:12pt;"Acknowledging and resolving customer complaints./span/li lispan style="font-size:12pt;"Knowing our products inside and out so that you can answer questions./span/li lispan style="font-size:12pt;"Processing orders, forms, applications, and requests./span/li lispan style="font-size:12pt;"Keeping records of customer interactions, transactions, comments, and complaints./span/li lispan style="font-size:12pt;"Communicating and coordinating with colleagues as necessary./span/li lispan style="font-size:12pt;"Providing feedback on the efficiency of the customer service process./span/li lispan style="font-size:12pt;"Managing a team of junior customer service representatives./span/li lispan style="font-size:12pt;"Ensure customer satisfaction and provide professional customer support./span/li /ul pspan style="font-size:12pt;"Apply TODAY and schedule time to hear more about what we can do for YOU from one of our team members./span/p /div /div div pspan style="font-size:12pt;"Job Type: Full-time/span/p /div div pspan style="font-size:12pt;"Pay: $18.50 - $23.00 per hour/span/p /div div pspan style="font-size:12pt;"Expected hours: 40 per week/span/p /div div pspan style="font-size:12pt;"Benefits:/span/p br / ul lispan style="font-size:12pt;"401(k)/span/li lispan style="font-size:12pt;"401(k) matching/span/li lispan style="font-size:12pt;"Dental insurance/span/li lispan style="font-size:12pt;"Flexible schedule/span/li lispan style="font-size:12pt;"Health insurance/span/li lispan style="font-size:12pt;"Paid time off/span/li lispan style="font-size:12pt;"Referral program/span/li lispan style="font-size:12pt;"Vision insurance/span/li /ul br / pspan style="font-size:12pt;"Experience level:/span/p br / ul lispan style="font-size:12pt;"1 year/span/li /ul br / pspan style="font-size:12pt;"Shift:/span/p br / ul lispan style="font-size:12pt;"Day shift/span/li lispan style="font-size:12pt;"Evening shift/span/li /ul br / pspan style="font-size:12pt;"Weekly day range:/span/p br / ul lispan style="font-size:12pt;"Every weekend/span/li lispan style="font-size:12pt;"Weekends as needed/span/li /ul br / pspan style="font-size:12pt;"Work setting:/span/p br / ul lispan style="font-size:12pt;"Call center/span/li lispan style="font-size:12pt;"In-person/span/li /ul /div div pspan style="font-size:12pt;"Experience:/span/p br / ul lispan style="font-size:12pt;"Customer service: 1 year (Required)/span/li lispan style="font-size:12pt;"Microsoft Office: 1 year (Required)/span/li /ul br / pspan style="font-size:12pt;"Ability to Commute:/span/p br / ul lispan style="font-size:12pt;"Newark, DE (Required)/span/li /ul br / pspan style="font-size:12pt;"Ability to Relocate:/span/p br / ul lispan style="font-size:12pt;"Newark, DE: Relocate before starting work (Required)/span/li /ul /div div pspan style="font-size:12pt;"Work Location: In person/span/p /div