Client Service Specialist - Full-time

Retail Banking Group Enumclaw, Washington h3Description/h3 p ng-non-bindable /pdiv style=""p style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"About Us:/span/p/divp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="background-color: rgb(255,255,255);font-family: Tahoma;font-size: 12.0pt;"At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="background-color: rgb(255,255,255);font-family: Tahoma;font-size: 12.0pt;"We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="background-color: rgb(255,255,255);font-family: Tahoma;font-size: 12.0pt;"Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"About the Role:/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"As the first point of contact for most clients, the Client Service Specialist/spanspan style="font-family: Tahoma;font-size: 12.0pt;" (Teller)/spanspan style="font-family: Tahoma;font-size: 12.0pt;" play/spanspan style="font-family: Tahoma;font-size: 12.0pt;"s/spanspan style="font-family: Tahoma;font-size: 12.0pt;" a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the C/spanspan style="font-family: Tahoma;font-size: 12.0pt;"lient Service Specialist/spanspan style="font-family: Tahoma;font-size: 12.0pt;" role's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Umpqua Bank procedures and banking regulations.  The CSS role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services./spanspan style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality/spanspan style="font-family: Tahoma;font-size: 12.0pt;".  Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Accurately performs and supports daily tasks that maintain the integrity of the branch.  Examples /spanspan style="font-family: Tahoma;font-size: 12.0pt;"include/spanspan style="font-family: Tahoma;font-size: 12.0pt;" appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. /span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Continuously deepens knowledge of Umpqua Bank's product and service offerings and stays current on changes./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Discuss and uncover customer’s financial needs to identify and offer appropriate products and services./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Display curiosity in order to /spanspan style="font-family: Tahoma;font-size: 12.0pt;"i/spanspan style="font-family: Tahoma;font-size: 12.0pt;"dentify fraudulent activity/span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Read, /spanspan style="font-family: Tahoma;font-size: 12.0pt;"understand,/spanspan style="font-family: Tahoma;font-size: 12.0pt;" and follow all relevant operational procedures/spanspan style="font-family: Tahoma;font-size: 12.0pt;"./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Provides an extraordinary client experience during face to face, phone, and electronic interactions./span/li/ulp style="margin: 0.0pt 0.0pt 0.0pt 18.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"About You:/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"High School Diploma or GED/spanspan style="font-family: Tahoma;font-size: 12.0pt;", required/spanspan style="font-family: Tahoma;font-size: 12.0pt;"./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"1 year of previous banking or /spanspan style="font-family: Tahoma;font-size: 12.0pt;"customer service experience/spanspan style="font-family: Tahoma;font-size: 12.0pt;", preferred/spanspan style="font-family: Tahoma;font-size: 12.0pt;"./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Bilingual preferred./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Ability to learn and comply with all Bank policies, /spanspan style="font-family: Tahoma;font-size: 12.0pt;"procedures,/spanspan style="font-family: Tahoma;font-size: 12.0pt;" and systems./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Demonstrates exceptional attention to detail and accuracy with written numbers,/spanspan style="font-family: Tahoma;font-size: 12.0pt;" /spanspan style="font-family: Tahoma;font-size: 12.0pt;"words, and verbal and written instructions.  /span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Consistently demonstrates ability and willingness to builds relationships with clients and other bank associates. /span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Ability to think critically and provide appropriate solutions/spanspan style="font-family: Tahoma;font-size: 12.0pt;"./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Requires reading, writing and basic math skills./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style=""/spanspan style="font-family: Tahoma;font-size: 12.0pt;"Ability to lift up to 25 pounds/spanspan style="font-family: Tahoma;font-size: 12.0pt;"./span/lili style="font-family: serif;font-size: 12.0pt;margin: 0.0pt 0.0pt 0.0pt 9.2pt;padding-left: 8.8pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Ability to stand for extended periods of time./span/li/ulp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"Be a part of a /spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"b/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"ank /spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"t/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"hat /spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"i/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"nvests in /spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"y/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"ou!/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pul style="margin: 0.0pt;padding-left: 0.0pt;"li style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Competitive Incentive Plan: Earn rewards that match your efforts./span/lili style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Professional Development: Grow your skills with our tailored /spanspan style="font-family: Tahoma;font-size: 12.0pt;"premier /spanspan style="font-family: Tahoma;font-size: 12.0pt;"banker /spanspan style="font-family: Tahoma;font-size: 12.0pt;"programs./span/lili style="font-family: serif;font-size: 10.0pt;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Career Growth: Clear paths to achieve your professional goals./span/li/ulp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /spanspan style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"Job Location/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"(s)/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;":/spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /spanspan style="font-family: Tahoma;font-size: 12.0pt;font-weight: normal;"Ability to work fully onsite at posted location./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: tahoma , arial , helvetica , sans-serif;font-size: 12.0pt;"501 Roosevelt Avenue, Enumclaw, WA 98022/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"Our Benefits:/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 - $23.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit /spanspan style="font-family: Tahoma;font-size: 12.0pt;"eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"Our Commitment to Diversity:/span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: /spana style="color: rgb(70,120,134);" href="/cdn-cgi/l/email-protection#026163706767707142776f7273776360636c692c616d6f"span style="color: rgb(70,120,134);font-family: Tahoma;font-size: 12.0pt;text-decoration: underline;"span class="__cf_email__" data-cfemail="3b585a495e5e49487b4e564b4a4e5a595a555015585456"[email#160;protected]/span/span/aspan style="color: rgb(70,120,134);font-family: Tahoma;font-size: 12.0pt;text-decoration: underline;"./span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;"To Staffing and Recruiting Agencies: /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;font-weight: bold;" /span/pp style="margin: 0.0pt;"span style="font-family: Tahoma;font-size: 12.0pt;"Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. /span/pdiv style=""p style="margin: 0.0pt;"span style="font-family: Aptos;font-size: 11.0pt;" /span/p/div