Shift Supervisor-Scattered Sites 2 (Grave)

div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Experienced/div divstrongJob Location/strong: nbsp;nbsp;nbsp;Motel 6 - San Jose, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$38.47 - $38.47 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Graveyard/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Nonprofit - Social Services/div /div h4Description/h4pspan style="font-family:Aptos,sans-serif"nbsp;/spanimg alt="637922149364173945.png" src="https://azstorage.reliaslearning.com/authsa/logos/25333/637922149364173945.png" //p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"POSITION/span/strongspan style="color:#222222": Shift Supervisor-Scattered Sites 2/span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"PROGRAM/LOCATION:/span/strongspan style="color:#222222"nbsp;Motel Program - Motel 6/Fontaine, San Jose CA/span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"SHIFT/span/strongspan style="color:#222222": Grave/span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"REPORTS TO/span/strongspan style="color:#222222":nbsp;Motel Program Manager/span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"STATUS/span/strongspan style="color:#222222":nbsp;/spanspan style="color:#000000"Regular Full Time, Non-exempt/span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"COMPENSATION:/span/strongspan style="color:#222222" $38.47/Hourly/span/span/span/p pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"ABOUT HOMEFIRST/span/strong/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Established in 1980, HomeFirsttrade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort./span/span/span/p p style="margin-left:48px"nbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"POSITION OVERVIEW/span/strong/span/span/p p style="text-align:justify"span style="font-family:Verdana,Geneva,sans-serif"span style="color:#000000"The Motel Program will provide interim shelter at five underutilized motels and hotels across the city of San Jose. The /spanspan style="background-color:#ffffff"span style="color:#222222"Motel 6/Fontainenbsp;/span/spanspan style="color:#000000"Motel Program is intended to provide Emergency Interim Housing opportunities and is a referral-based only program with no drop-in services provided to the public. The /spanspan style="background-color:#ffffff"span style="color:#222222"Motel 6/Fontaine Programnbsp;/span/spanspan style="color:#000000"will support program participants by providing services to include case management, housing problem-solving, meals and other wraparound supportive services. These services are informed by a harm reduction philosophy with an emphasis on educating participants on how to avoid risky behaviors and engage in safer practices, including connection to evidence-based treatment options.nbsp;nbsp;All sites may serve single adults and/or families./span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.nbsp;/span/span/span/p pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"strongQUALITIES:/strong/span/p pspan style="font-family:Verdana,Geneva,sans-serif"The Shift Supervisor is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.nbsp;/span/p pspan style="font-family:Verdana,Geneva,sans-serif"Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing severe mental illness or may be intoxicated./span/p pspan style="font-family:Verdana,Geneva,sans-serif"HomeFirst is a culturally diverse company in a similarly diverse community, and the Program Manager desires to work with people from various social and economic backgrounds. To that end, the Program Manager cultivates a connected and mutually supportive team./span/p pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"strongREPORTING RELATIONSHIPS/strong/span/p pspan style="font-family:Verdana,Geneva,sans-serif"The position reports to the Motel Program Manager/span/p pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"strongPRIMARY RESPONSIBILITIES/strongemDirect Service (90%)/em/span/p ul lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Works collaboratively with Program Manager to ensure service delivery standards are met/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Responsible for the care, safety, and supervision of program participants, guests, and staff/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Implement and enforce EIH guidelines and EIH site rules by program participants/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Assist with interviewing, recruiting, and training staff/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure the minimum staffing requirements per shift are met/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Participate in staff progressive discipline, including the development of Corrective Action Plans/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure incident reports are accurate and completed promptly/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Welcome guests to the facility, including program participants, volunteers, staff, and community members/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure Resident Advocates document all services provided into HMIS within three business days/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Provide supervision, job coaching, and support to staff/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Meet with each staff individually regularly/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure rooms are booked and cleaned for workshop providers/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc./span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Adhere to HomeFirstrsquo;s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure clothing, linens, toiletries, and other program supplies are in stock and accessible/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Create a room inspection schedule and follow up an inspection schedule/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Support with the treatment of participants#39; property before Move-In/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Supervise general site clean-up, reporting any maintenance or janitorial needs to appropriate contact, ensure after-hours emergency work is completed/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure room, facility, and perimeter checks are completed/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ensure set-up and break-down for any special events or activities/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Complete and file all paperwork promptly/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Maintain professional conduct, attitude, and appearance/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Communicate to and delegate tasks to the next shift Supervisor or Manager/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Maintain confidentiality regarding clients, personnel, and other internal agency affairs/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Conduct business according to the employee handbook, exercising judgment and serving the best interests of the agency and community/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Maintain compliance with agency/EIH Arena site policies and procedures/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Provide socialization skills- empathetic listening, problem-solving, information and referral, mediation, crisis intervention/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Committed to treating each EIH Arena guest with respect and dignity/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Demonstrated conflict resolution skills/span/span/span/li /ul pspan style="font-family:Verdana,Geneva,sans-serif"emGeneral (10%)/em/span/p ul lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Assist with office-related tasks as needed/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Attend all mandatory meetings, workshops, and training/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Perform other general duties as assigned/span/span/span/li /ul ul lispan style="font-family:Verdana,Geneva,sans-serif"Thenbsp;Shift Supervisor isnbsp;relentlessnbsp;in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful,nbsp;emstrategic program/emnbsp;designnbsp;and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personalnbsp;empursuit of excellencenbsp;/emin all that they do./span/li /ul pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"strongOTHER:/strong/span/p ul lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Ability to regularly lift up to 30 lbs./span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Sensitivity to the needs of unhoused individuals and families/span/span/span/li lispan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"Desire to continually develop skills and increase knowledge/span/span/span/li /ul pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"BENEFITS/span/strong/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workersrsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 4 hours of civic engagement leave annually to volunteer./span/span/span/p pnbsp;/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"strongspan style="color:#222222"ORGANIZATIONAL EQUITY STATEMENT/span/strong/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level./span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law./span/span/span/p pspan style="font-family:Verdana,Geneva,sans-serif"span style="background-color:#ffffff"span style="color:#222222"HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know./span/span/span/p pnbsp;/p h4Qualifications/h4brpspan style="font-family:Verdana, Geneva, sans-serif;"strongQUALIFICATIONs (YOU HAVE)/strong/span/p ul lispan style="font-family:Verdana, Geneva, sans-serif;"span style="color:#222222;"AA degree (or equivalent of 2 years of higher education) or three years of field experience in social services/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="color:#222222;"Sensitivity to the needs of unhouses individuals/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="color:#222222;"Experience working with unhoused population/span/span/li lispan style="font-family:Verdana, Geneva, sans-serif;"span style="color:#222222;"Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders/span/span/li /ul