Specialized Transportation Dispatcher

h2About the Department/h2pp style="margin-top: 0.0in;margin-right: 0.0in;margin-left: 0.0in;" id="isPasted"img src="https://secure.neogov.com/images/AgencyImages/jobposting/4950/jobpostings/image/careers-header - job announcment banner.jpg" style="width: 1000px;" data-uw-rm-alt-original="" alt="Pierce Transit is dedicated to fulfilling the mission of improving the quality of life in our community by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected." data-uw-rm-alt="CT" class="fr-fic fr-dii"/pdiv style="text-align: left;"strongPierce Transit is dedicated to fulfilling the mission of improving the quality of life in our community by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected./strong/divp data-start="138" data-end="219" id="isPasted"strong data-start="166" data-end="250"Be at the Heart of Community Mobility – Join Pierce Transit as a Specialized Transportation Dispatcher/strong/pp data-start="252" data-end="645"At Pierce Transit, every ride matters, and as a strongSpecialized Transportation/strongstrong data-start="301" data-end="323"nbsp;Dispatcher/strong, you play a crucial role in ensuring individuals with mobility challenges can get where they need to go—whether it's for medical care, recreation, visiting family, or running daily errands. Your coordination helps deliver the safe, reliable, and accessible transportation our riders depend on to stay connected and independent./pp data-start="647" data-end="985"In this vital position, you'll help keep our SHUTTLE and other Specialized Transportation services running safely and efficiently. From assigning vehicles and monitoring service delivery to resolving real-time issues and supporting operators in the field, your work directly supports the well-being and independence of individuals across our community./pp data-start="987" data-end="1193"If you're organized, solutions-focused, and motivated by making a difference in people's daily lives, we invite you to bring your skills to a team that values service, inclusion, and operational excellence./pstrong id="isPasted"uBENEFITS:/u/strongbrAt Pierce Transit, our employees’ health is important to us too!brThat’s why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.brnbsp;brIf your career goals change while you’re employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit.brnbsp;brAll of Pierce Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, a href="https://www.drs.wa.gov/plan/pers2/" data-uw-rm-brl="PR" data-uw-original-href="https://www.drs.wa.gov/plan/pers2/"PERS2/a andnbsp;a href="https://www.drs.wa.gov/plan/pers3" data-uw-rm-brl="PR" data-uw-original-href="https://www.drs.wa.gov/plan/pers3"PERS3/a, as well as a matching program for 457 deferred compensation.brbruEmployees are not covered under the Social Security System except for a 1.45% payment for Medicare./unbsp;brnbsp;brspan style="color: inherit;font-style: normal;text-indent: 0.0px;"Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit providesnbsp;/spanstrong style="color: inherit;font-style: normal;text-indent: 0.0px;"ufree access/uspan style="color: inherit;font-style: normal;text-indent: 0.0px;"nbsp;to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry./span/strongnbsp;brbrstronguPAID LEAVE:/u/strongbrspan style="color: inherit;font-style: normal;text-indent: 0.0px;"Full-time Pierce Transit employees are eligible to receive 11 paid holidays, 2 personal paid holidays, 12 days of sick leave,nbsp;/spanspan style="color: inherit;font-style: normal;text-indent: 0.0px;"12 vacation days per year/spanspan style="color: inherit;font-style: normal;text-indent: 0.0px;",nbsp;/spanspan style="color: inherit;font-style: normal;text-indent: 0.0px;"and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey/spanspan style="color: inherit;font-style: normal;text-indent: 0.0px;". Part-time employees, receive pro-rated leave, to include sick leave, vacation, personal holiday and holiday pay. nbsp;Vacation leave accrual rates increase per the applicable Collective Bargaining Agreement./spanbrbrspan style="color: inherit;font-style: normal;text-indent: 0.0px;"ustrongREPRESENTATION:/strong/unbsp;/spanbrThis position is represented by the Amalgamated Transit Union (ATU), Local #758./ph2Position Duties/h2pp style="margin: 12pt 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"emThe following functions are not intended to serve as a comprehensive list of all duties performednbsp;in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties./em/pul style="padding-left: 2rem; margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"lispan style=" color: inherit;"Assigns vehicles to transit operator personnel; develops work schedules and assigns them to operators; receives incoming requests for passenger pickups./span/lilispan style=" color: inherit;"Prepares reports and forms that support the span style=" color: inherit;"Specialized Transportation/span operation and handling passenger/ operator complaints; receives and analyzes operator, staff, or passenger complaints and recommendsnbsp;/spanspan style=" color: inherit;"corrective action./span/lilispan style=" color: inherit;"Assures that Agency standards of safety, courtesy and reliability are met by daily monitoring of Specialized Transportation staff and contracted vendors for adherence to Agency policies, rules, regulations and schedules; provides coaching, recommends necessary corrective actions and forwarding for necessary follow-up./span/lilispan style=" color: inherit;"Identifies operators' training and support needs and coordinates provision of appropriate assistance./span/lilispan style=" color: inherit;"Confers with Paratransit Drivers regarding proper safety procedures, defensive driving techniques, customer relations issues, report preparation and schedules; counsels and recommends corrective action when necessary./span span style=" color: inherit;"nbsp;Provides recommendations on new and/or revised policies and procedures./span/lilispan style=" color: inherit;"Evaluates service changes and/or service delivery and recommends improvements./span/lilispan style=" color: inherit;"Monitors the computerized information system; coordinates with the Maintenance Department for SHUTTLE van repairs./span/lilispan style=" color: inherit;"Coordinates and monitors accident or other emergency scenes, ensuring safety and security of Paratransit Drivers, customers and Agency equipment; provides complete, accurate documentation related to the accident and ensures necessary notifications are made; reroutes buses or vans in response to field conditions./span/lilispan style=" color: inherit;"Prepares and executes contingency plans for unexpected weather and route conditions, equipment failure, operator illness and similar occurrences./span/lilispan style=" color: inherit;"Assists operators in courteously gaining passenger cooperation by advising customers regarding Agency policies, procedures, rules, and regulations./span/lilispan style=" color: inherit;"Works with law enforcement or Public Safety Officers to provide security to Paratransit Drivers and customers./span/lilispan style=" color: inherit;"Meets with team members to evaluate service and resolve problems./span/lilispan style=" color: inherit;"Carries out special projects; prepares regular and special oral and written reports; documents daily Operations activities./spanbrnbsp;brstrong style=" font-weight: 700;"uspan style=" color: inherit;"OTHER FUNCTIONS/span/u/strong/lilispan style=" color: inherit;"Performs other related duties as assigned./span/li/ul/ph2Minimum Qualifications/h2pp style="margin: 0 0 0.0001pt;"stronguRequired:/u/strongnbsp;/pp style="margin: 0 0 0.0001pt;"High School diploma or equivalent and eighteen (18) months of experience in transit operations with Pierce Transit or another transportation industry.nbsp;/pp style="margin: 0 0 0.0001pt;"br/pp style="margin: 0 0 0.0001pt;"stronguInternal Applicants:/u/strong/pp style="margin: 0 0 12pt; text-align: justify;"Applicant must have performance history which demonstrates integrity, accountability, safety and responsible behaviors while employed at Pierce Transit./pp style="margin: 0 0 0.0001pt;"stronguDesired:/u/strongnbsp;/pp style="margin: 0 0 0.0001pt;"Leadership experience in some capacity advising others, planning, overseeing and/or reviewing their activities. Paratransit or dispatching experience preferred./pbrp style="margin: 0 0 0.0001pt;"stronguSpecial Requirements:nbsp;/u/strong/pp style="margin: 0 0 0.0001pt;"This job is considered safety sensitive, covered by the Agency’s drug and alcohol program and subject to testing according to federal regulations and Pierce Transit Policy./pbrdiv style="color: inherit; font-style: normal; text-align: start; text-indent: 0px; margin-bottom: 10px !important;" id="isPasted"stronguKNOWLEDGE, SKILLS, amp; ABILITIES/u/strong/divu style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"Knowledge of:/uul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"liPierce County area and roads;/liliSafety rules and procedures required in the transportation of passengers;nbsp;/liliOperations Department policies, procedures, rules, and regulations;nbsp;/liliPolicies and procedures specific to the Specialized Transportation Department/li/ulu style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"Skill in:/uul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"liComputer skills; word processing; electronic messaging; data entry; database interfacing/li/ulbru style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;"Ability to:nbsp;/uullispan style=" color: inherit;"Plan, organize and guide the activities of others;nbsp;/span/lilispan style=" color: inherit;"C/spanspan style=" color: inherit;"ounsel, advise, train and motivate a team of Transit Operators regarding performance and procedures;/span/lilispan style=" color: inherit;"Communicate and interact effectively and respectfully with individuals from diverse cultural backgrounds, across all organizational levels and socio-economic statuses;/span/lilispan style=" color: inherit;"Provide sensitive and inclusive services to older adults and individuals with physical, mental or developmental disabilities; recognize problems and recommend solutions;nbsp;/span/lilispan style=" color: inherit;"Understand, interpret and apply contracts, laws, policies, procedures and regulations; exercise sound judgment in stressful situations;/span/lilispan style=" color: inherit;"Communicate effectively orally both individually or in small groups and in writing;nbsp;/span/lilispan style=" color: inherit;"Establish and maintain effective working relationships; nbsp;/span/lilispan style=" color: inherit;"Pass a job related examination;nbsp;/span/lilispan style=" color: inherit;"Pass federally required drug and alcohol testing mandates/span/li/ulnbsp;div style="color: inherit; font-style: normal; text-align: start; text-indent: 0px; margin-bottom: 10px !important;"div tabindex="0" style=" color:inherit; margin-bottom: 0px; font-weight: 600 !important;"stronguPhysical Requirements/u/strongspan style=" color: inherit;"brRequires the ability to see to read fine print, hear to receive information in person or on the telephone, speak clearly and distinctly to provide information, be stationed at a desk and operate a computer for extended periods of time. /spanMust have the ability to perform the essential functions as described above including the ability to exert up to ten (10) pounds.nbsp;/div/divdiv style="color: inherit; font-style: normal; text-align: start; text-indent: 0px; margin-bottom: 10px !important;"brdiv tabindex="0" style=" color:inherit; margin-bottom: 0px; font-weight: 600 !important;"stronguWorking Conditions/u/strong/divul style=" padding-left: 2rem; margin-top: 0px; margin-bottom: 3pt;"li style=" margin: 0px 0px 0.0001pt;"Must be willing to work any shift (assignment to swing shift, graveyard and/or weekends likely)./lili style=" margin: 0px 0px 0.0001pt;"span style=" color: inherit;"Duties are primarily performed in an office environment while sitting at a desk or computer terminal and are subject to working in enclosed office spaces.nbsp;/span/lili style=" margin: 0px 0px 0.0001pt;"span style=" color: inherit;"Incumbents are subject to noise and multiple interruptions./span/li/ul/divbr/ph2Other Qualifications/h2pp style="margin: 10px 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted"strong style=" font-weight: 700;"uEducation/u/strongbrAny required education must comenbsp;from an accredited college or university whose accreditation is recognized by the U S Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent./pp style="margin: 10px 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"brstrong style=" font-weight: 700;"uApplication Instructions/u/strongbrTo be considered for this vacancy, younbsp;strong style=" font-weight: 700;"mustnbsp;/strongapply online:/pol style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"liThe online application must include anbsp;uchronologicalnbsp;/uwork history and/or education, applicants must also attach resumes and/or cover letters as required to be considered for this position./liliustrong style=" font-weight: 700;"Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered.nbsp;/strong/u/liliAt least 3 professional references to include a current or recent supervisor with names, phone numbers and email addresses./li/olp style="margin: 10px 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"nbsp;brstrong style=" font-weight: 700;"READ THE FOLLOWING INFORMATION COMPLETELY: nbsp;/strong/pul style="margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"liCarefully review your application for accuracy, spelling and grammar before submitting./liliPlease ensure that your work history has been updated to include employment end dates as applicable./liliThe initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application atnbsp;a href="https://www.piercetransit.org/careers/" style=" text-decoration: underline !important; color:inherit!important;" data-uw-rm-brl="PR" data-uw-original-href="https://www.piercetransit.org/careers/"www.piercetransit/careers//a./liliA resume will not substitute for completing the "work experience" section of the application./liliAll information may be verified, and documentation may be required./li/ulp style="margin: 10px 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"brFor questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Employee Services @ 253-581-8095 or jobs@piercetransit.orgbrbrIf you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or emaila href="mailto:support@neogov.com" style=" text-decoration: underline !important; color:inherit!important;"support@neogov.com/a./pp style="margin: 10px 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"strong style=" font-weight: 700; color: inherit; font-style: normal; text-indent: 0px;"Pierce Transit Is An Equal Employment Opportunity Employer/strongbr style=" color: inherit; font-style: normal; text-indent: 0px;"span style=" color: inherit; font-style: normal; text-indent: 0px;"Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class./spanbr style=" color: inherit; font-style: normal; text-indent: 0px;"br style=" color: inherit; font-style: normal; text-indent: 0px;"span style=" color: inherit; font-style: normal; text-indent: 0px;"Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay and all other forms of compensation, including benefits, and all other terms and conditions of employment./spannbsp;/p/p