Retail Parts Pro

h2bJob Description/b/h2pWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.brbrbrWhat is a Retail Parts Pro?brbrProfessional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.brPrimary Responsibilitiesbr• Provide GAS2 selling experience for DIY customer visits and phone callsbr• Achieve personal / store sales goals and service objectivesbr• Manage DIY services including battery installation, testing, wiper installs, etc.br• Ensure high standards of customer service and store appearance standardsbr• Key holder responsibilities (task assignment and completion, safety, open/close duties)brSecondary Responsibilitiesbr• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.br• Store Cleanliness including floors, bathrooms, facing, dusting, parking lotbr• Provide DIY services including battery installation, testing, wiper installs, etc.brSuccess Factorsbr• Friendly communicationbr• Ability to locate and stock partsbr• Safety knowledge and skillsbr• Operating inventory systems and store equipmentbr• Parts and automotive system knowledge skillsbr• Operating POS and Parts lookup systemsbr• Expert at testing and diagnostic equipment for DIY servicesbr• ASE P2 certified or ASE ready equivalentbr• Advanced solution, project and product quality recommendation abilitybr• Advanced parts lookup and sourcingbr• Advanced selling skills for DIYbrEssential Job Skills Necessary for Success as a Retail Parts Probr• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.br• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and managementbr• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondencebr• Understand and execute instructions furnished in written, oral, or diagram formbr• Successfully complete the Parts Knowledge Assessmentbr• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsbr• Use Microsoft software effectively (Word, Excel required)br• Strong organizational skillsbr• Ability to work an assortment of days, evenings, and weekends as neededbrPrior Experience that Sets a Retail Parts Pro up for Successbr3-5 years of prior automotive parts experiencebrProven sales ability with past experience in fulfillment of customer transactionsbrEducationbrbrCertificates, Licenses, RegistrationsbrbrMust have a valid driver's licensebrASE certification preferred, but not requiredbrPhysical DemandsbrbrbrWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class./pp style="text-align:left"bCompensation Range/b/p18.15 USD PER HOUR - 19.96 USD PER HOURh3/h3p style="text-align:inherit"/ph3/h3p style="text-align:inherit"/pp style="text-align:left"bBenefits Information/b/pp style="text-align:left"a href="https://jobs.advanceautoparts.com/us/en/benefits" target="_blank"spanspan class="WNH1"https://jobs.advanceautoparts.com/us/en/benefits/span/span/a/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspan class="emphasis"California/span Residents click below for Privacy Notice:/b/ppa href="https://jobs.advanceautoparts.com/us/en/disclosures" target="_blank"https://jobs.advanceautoparts.com/us/en/disclosures/a/p